Dolphin Hotel St Ives

This is an awful hotel. I was denied a refund even after I refused to stay in the room immediately after viewing it. I left immediately. The room was dirty and had a smell and the public areas were also dirty. The receptionist was rude and out of their depth and stated they had never had any training. I have been emailing for 2 weeks for a promise to resolve this and getting nowhere. I have asked to speak to mangers and this is ignored. They are either not available or "out of the country!" Don't stay here. Worst hotel ever

This is a place of mixed responses. The staff are lovely - friendly, welcoming, helpful. And the location is great, right on the river by St. Ives medieval bridge. There's a great terrace there, that overlooks all this and at night, you can sit there and listen to the music and chatter and laughter drifting across the water from the town. And that's the issue - everything's happening across the river. The first night I stayed, I sat on this terrace, totally alone, with a drink from a bar that was... completely empty. So wha't wrong? Difficult to say but there are some key things that stood out. Still in the bar, there's no whisky... there's bourbon and excessively expensive malt but no regular whisky - in an English bar. Then there's the room. Perfectly well presented with comfortable bed and some tea making facilities and even biscuits. But housekeeping consists of someone making the bed and... that's it. No emptying of bins, or hanging towels or replenishing tea and coffee. And the shower mounting was broken so only water on the chest and not on the head. And breakfast, whilst not expensive, was served in a vast, joyless event room on tables that hadn't been laid. This meant several trips to the serving area for hot food that wasn't hot and, in come cases, was very dry and overcooked. There is an unfinished air about the place. It should be great but it feels tired and half-finished. And some sort of idea about what service is needs to be looked at. There is massive potential here but, in a town which seems to have live music in every pub and some great, and full, restaurants, there's a lot of competition. It feels like a missed opportunity,. but it's still an opportunity. And the staff were nice.

Me and my husband have just stayed here for 2 nights for our wedding anniversary. The hotel is lovely, its quiet and relaxing. The views are great. Close to the town which is a short walk. The staff were very friendly, the breakfast was nice and plenty to choose from, the food and drink was replenished regularly. The only thing I could moan about was the fact that wowcher stated that we would get a bottle of presecco but we didnt recieve that. I would definitely stay again

Ok this place was closed for years but is now undergoing a refurbishment the public bar is open and lookin fresh which was always a go too for drinks as it’s one of the nicest beer gardens in st ives right on the river and looking over to hemmingford meadow the other way. fantastic sunset good choice of beer etc and average prices for town. The work is ongoing but they are getting there and the staff are great. Definitely worth a lazy drink or two.

Beautiful location ,totally wasted!Used to call here for drinks on the riverside years ago when it was always busy on hot days. Called again this saturday lunch time,as we noticed it had re opened the drinks area outside.What can I say other than it is a mucky, filthy rundown mess! Everywhere,and I mean everywhere had cobwebs that must have been there for years from the string lights,across the outside windows,backs of the rattan chairs,under tables,The rattan style table had a glass top which was absolutely filthy,obviously had not bee wiped down since god knows when. Weeds/boarded up buildings.wires hanging out of the walls,I could go on forever!Only one other family sat there.The young lady behind the bar was lovely,but surely she could have wiped the tables down. No umbrellas for shade.The inside was very up to date and toilets were clean.

Booked via their website direct, where the site asked for payment information. Get an email a day after checkout saying I’ve not paid and threatening debt collection. Their poor administration and website doesn’t work and then they’re threatening customers. AVOID