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I have some issues with this hotel. When I checked in they said the room I booked is not available and they put me in a free upgraded room with a projector. The next day they asked me to move to the original room I booked. I felt annoyed and it was a bit of inconvenience to move from one room to another. Both the rooms I stayed were clean and had floor to ceiling glass with a lake view The staff can’t speak English and used translator apps to communicate The location of this hotel is very good which is right in front of the lake and right behind it is the pedestrian shopping street. Plenty of restaurants nearby I would have given a 5 star rating if they didn’t force me to change the rooms

Hotel location quite good and strategic, just don't have a drop off or parking space for car or taxi. The staff, cleaness, amenities overall are excellent.

週末來西湖遊玩選擇了這家美宿，説一説具體細節，1.首先酒店地理位置超好，就在西湖景點大門對面，出門就是西湖。2、民宿是一整棟大樓，一樓門面有綠植燈光感覺氛圍特別好，耳目一新感覺。3.從一樓直接坐電梯上4樓前台辦理入住，電梯裏面有西湖旅行指南，還有美食推薦，服務細節感拉滿，讓我這個外人一目瞭然。4.前台有沙發休息區，還有雜誌書可以看，有微波爐還茶水免費提供。5.辦入住時前台會熱情主動問好，手續便捷快速，很專業。6.拿到房卡後坐電梯到房間，電梯內設有門禁，需要用房卡才能上樓，這點安全感滿滿。7.房間給人眼前一亮，十分乾淨整潔，整潔亮白的床上用品，地面枱麪都是一塵不染，燒水壺、茶杯、電蟻香、吹風機、牙刷、香皂、刮鬍刀、護理包、洗髮沐浴，一次性毛巾、一次性拖鞋還有一種洗澡穿的水拖鞋，配置非常齊全，設施設備跟星級酒店一樣，而且品質也很好，那個牙刷可以刷一個月完成沒有問題，洗沐浴是品牌很香好用。8.房間空間寬敞明亮，床墊跟我住過的星級酒詀樣很舒服，躺下就不想起來了。9.房間隔音效果很不錯，就是週末人多，稍微有點吵，晚上有工作人員值班，24小時提供服務。有問題找到前台立馬回覆。服務管理很到位。10.我當天很晚才抵達酒店，前退房後還可以在前台寄存行李，再去西湖溜達一圈。整體來講這家酒店值得5分，推薦來西湖入住！