Crowne Plaza HUAILAI by IHG

Looks like a very old structure, the bedroom was ok, the breakfast buffet ok but The swimming pool was not really clean and cold for kids. The service like restaurant is a bit poor and not much staff attending the service. The bouncy castle was not available and the swimming pool was closed from 12:00 to 13:00.

Travellers in winter absolutely must secure transport means if booking here. The wind is very strong here and in winter it's too cold to walk. There are also no shops or anything within reasonable walking distance and the hotel food is ridiculously priced.

We went several times to this hotel and always enjoyed the stay there.

OK！OK！

本次入住體驗非常好，酒店環境優美、設施完善。特別表揚前台工作人員接待的小姐姐，服務熱情周到，辦理入住快速高效，解答問題耐心細緻，全程讓人感覺特別舒心。房間乾淨整潔，整體品質在線，出行度假很合適，下次入住還會選擇這裏！

酒店設施尚可，室內室外小童樂園面積大設施也全，孩子也很喜歡，水樂園沒有去體驗。餐飲方面中餐廳不錯，早餐一般。周邊除了酒店沒有什麼其他商業，停車場沒有燈光，晚上回來需要小心。房間帶陽台，但沒有浴缸。五一期間人較多，3點多才入住，還是主動詢問前台才告知有房，明顯感覺假期人員承載能力不夠。周邊玩玩住一下還可以，但特意去沒必要。

入住體驗很舒服，前台小鄭服務特別貼心，辦理入住又快又細緻，還主動介紹了周邊設施，讓人感覺很温暖。酒店環境也很棒，夜景美得像畫一樣，水邊倒影太治癒了✨。下次來還會選這裏，給小鄭點個5分好評👍！！

再次來到懷來皇冠，一切還是那麼的熟悉和温馨，院子裏開放的海棠花飄來陣陣香氣，園區裏春意盎然，房間乾淨整潔，下午坐在陽台上喝茶看夕陽好不愜意，酒店工作人員熱情周到，早餐也很不錯，有煎餅果子和鮮河粉我的最愛。

第二次入住了！這次趕上海棠盛開，酒店被景色包圍。工作的原因沒有來的急欣賞，打算週末帶孩子來體驗一下酒店的水上樂園！前台的服務是一如既往的好，退房東西落在房間，還好有前台小雷第一時間聯繫到我！沒有造成不便。酒店整體都不錯，推薦推薦