X Hotel Brunswick Square

Great location. Warm and Clean. Free WiFi. Room itself was spacious. Bathroom was old and needs an update. A bit creaky as could hear other guests from their rooms. Overall a pleasant stay and great value for money.

Booked a superior double room. Upon arrival we were given instructions on how to access our room. We were directed down some crooked steps to a basement door, to which we entered. We found our room and accessed via key safe on the door. The room was disgusting, the bathroom was a dangerous and again, dirty place. When informing the hotel via whatsapp, They do not have anyone at the hotel at all. We were told they had made an error and we had been booked an apartment not a room. They did nothing to rectify the issue and we were told if we leave in 15 minutes we would get a refund. We then had to find somewhere else to stay, costing well over the amount we would have paid as it was Valentines weekend. I have attached images.

The room was disgusting , no words can describe the room , cold , damp paint coming off walls, the curtains were hanging off Carpet dirty A nightmare to get in the place and than had to pay more money as deposit on arrival We refused to stop at this room , photos on late rooms did not display these rooms We checked out immediately and booked else where

Be cautious with this company. They are scammers. Through Airbnb, they rented us a house in Malta that was completely different from what they advertised in the photos online. Instead of a nice house, we got an old, dirty, and shabby one. The house was filthy, with cobwebs, moldy olives as kitchen decor, no working internet, and no hot water. They charge extra for everything. They are thieves.

Good crash place but not cleaned properly - poo stain on the toilet!! and food crumbs on bar stools. Had a family room for 4 adults, 3 beds on mezzanine floor which meant you could not stand straight up, not enough height.... ridiculous online check in system, help and customer service nil. There is a check in fee and you have to do it yourself.... it you are looking for a cheap place to crash after a night out ok but otherwise move on and spend an extra 10/20 somewhere else. Also had to supply id on whatsapp which has left me slightly nervous as now my details are out there... no faith that that is deleted once you have checked out.

Do not book this hotel!! No customer service or care given towards customers needs or concerns. Will try take you for more once arrive too!! Needs closing down and will be contacting local council to report as standard Hotel regulations have not met. Staff rude and very unprofessional.