La Colombe d'Or Hotel

This is not a 5* hotel. The amenities are limited, the rooms (we tried 2) are corporate and bland, and whilst the staff tried their best they are woefully under-staffed and inexperienced. The pool is stated as available from 7.00am but is in fact closed for cleaning from 7.30am every morning.

I've stayed in high-end hotels across the world, and this hotel was a great experience. The rooms in the Tower are brand new, very nice, very clean. The beds are comfortable and the AC is powerful (needed in Houston!) and it is quiet. Food at the restaurant was delicious and quickly served. Easy trip, and I would stay there again for business or pleasure.

I spent months looking for the perfect proposal spot. This hotel was not only beautiful, modern, impeccable and incredible art everywhere (owner collects art worldwide) - it has the most caring and lovely staff. I made up a fake event to fool my partner into dressing up for what really was my proposal and they let me put up signs in the hotel and all helped pretend so the proposal went absolutely perfect! I cannot thank the staff especially Jorge, Grace and Desiree - they were so helpful with every little detail and even just helped me feel less nervous when the time came. Every little accommodation did not go unnoticed - i feel like my faith in humanity was restored (so many people helping ensure this very special moment went perfectly) The room we stayed in was also beautiful, the view at the pool PERFECT and the restaurant food and bar drinks 10/10. Now we have a perfect spot for anniversary dinners!

We weren't able to get out of town to celebrate our 12-year wedding anniversary, so I wanted to find the nicest hotel in Houston to spend some time with my wife. Drawn here by its reputation for elegance and its fantastic location; this hotel is undeniably beautiful and classy, fitting perfectly what we were looking for. However, our initial experience left us feeling a bit disappointed with the service, and we started to wonder if the hotel truly understood what 5-star meant. Fortunately, things took a turn for the better when I shared my concerns. Christine, the Director of Rooms, was incredibly understanding and went out of her way to make things right. Christine not only apologized sincerely but also assured us that our feedback would be used to improve staff training. She even invited us back for another stay, promising that we'd experience the level of service she expects from her team. I understand that everyone is human and can have a bad night so we decided to give the hotel another chance. We're so glad we did! Our second visit exceeded all expectations. From the moment we arrived, we were treated to impeccable hospitality that felt like it exceeded the usual 5-star standard. Every detail was taken care of, and the staff made sure our anniversary celebration was truly special. When a hotel is this nice and also shines with exceptional customer service, it really stands out. We're grateful to Christine and the entire team for turning our stay into an unforgettable anniversary experience. We're already looking forward to returning and enjoying their outstanding service once again.

This review has nothing to with the hotel building. This hotel is beautiful. The artwork is amazing. A classic Houston experience. This review is 100 percent about the shameful customer service and lack of attention to detail one would expect when spending $600 a night at a "5 star" hotel. I wanted to give my wife a special night for our 12 year anniversary. With work we could not get out of town, so I was looking for the nicest hotel in town I could take her to. The pictures on the site of this hotel are true to form. This place is beautiful and classy - so I was sold. Advertised both on tripadvisor and this hotel's website was a message to email or call for availability of a deal where you can get a room upgrade, free breakfast, and late checkout for booking. I sent an email and no one ever emailed me back - so then I called and spoke to the person on the phone. I let her know explicitly that I wanted a really nice experience for my wife for our 12 year anniversary and I would even pay myself for flowers and wine to surprise her upon arrival. I told her I wanted to make her feel special. She said that she understood and would upgrade us to a suite as per the trip advisor deal, and they would put flowers and bottle of prosecco in our room as they do that for special occasions not to worry about paying for it. So I was happy, paid the money for the room with her and my wife and I went to a nice dinner at Brennans and came back to the hotel. Upon arrival, the front desk guy Raj made no mention of our anniversary. As well, he took us to the Tower King room - they did not upgrade our room. No flowers, no bottle of prosecco as promised, nothing. So we changed and headed down to have a few drinks at the bar and I spoke with Raj and explained my issues. To his credit, Raj agreed to give us the deal that is advertised on the website and move us to the Tower suite and brought us a piece of cake. We didn't eat it as we just got done with dinner and dessert but ok a fine gesture - even though flowers were initally promised. After a few drinks we got back to our room and Raj called and said that he spoke with his manager and would do us a huge favor to give us breakfast in the morning on the hotel as well as a late check out. Literally calling me to give me the deal advertised and acting like he was doing something special for me and my wife? Wow. This was not Raj's fault. Raj just works here. This is a COMPLETE FAILURE by the hotel GM and management to understand what a 5 star experience is. The level of hospitality here is shameful at best. It was almost like they feel that because the hotel is really nice we should thank them to be able to pay $600 a night to stay here. There are A LOT of nice hotels. It is not a surprise that there were almost no people staying here other than us. After YOU messed up maybe realize that and do something actually nice for a couple celebrating a big day. There was no one even staying in

Just got back from a work trip and stayed at La Colombe d'Or in Houston's Montrose district. Christine and Grace were total pros – they made check-in a breeze and were really helpful throughout our stay. The hotel had everything we needed for a productive trip – clean rooms, good Wi-Fi, and a quiet atmosphere. And can we talk about the food? Seriously delicious. Overall, if you're in Houston and need a place to stay that's both classy and cozy, La Colombe d'Or is where it's at. Give it a whirl – you won't be disappointed!

Absolutely fantastic! Stayed at La Colombe at the recommendation for a friend at the end of a business trip. After 5 days in a crappy “conference” hotel - the professionalism, beauty, and immaculate hospitality and finishes at the hotel could not have been more welcoming. Every single employee BEYOND professional and friendly. Special shout outs to bartender Viktor - a true mixologist, Mauricio (spelling) at Guest Services/Concierge check in and the Valet who rescued our visiting friend’s 10ft inflatable whale from pending doom in the middle of the street (having flown off the rooftop bar). Truly impeccable service. My only regret is we weren’t able to enjoy the dining and we had to leave so soon!

What a great gem of an addition to the hotel industry in Houston! From service to the luxurious rooms (was in main building above reception in the Van Gogh Room), to the fab cocktails in the bar, loved everything. Love the story behind it & the art connections too

A great room with separate bedroom. Two quality TVs. Plenty of drinks supplied for pay of course. The bed was very comfortable and a great walk in shower. A free snack and drink room. Nice neighborhood felt very safe. Service was terrific. A good free coffee machine.