Sonesta Essential Hotel Houston-I-45 Spring

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.

Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room

GREAT PLACE We stayed in room 305, our room was very clean, they are waiting for furnishings to arrive, totally understand with the tariffs happening that things arent finished yet! It will be a great hotel once that happens! Its ideal location to everything. Definitely staying again.. owner Mr Patel and his staff was very attentive to our needs and was very kind!

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

Booked online and ran into problems with that. But the staff was more than patience and worked to figure out the issue. The hotel is being remodeled, so it still had work to be done but the completed part of the hotel we're very nice. There is no smoking and a fine will be applied. But pets are welcomed. There is a security fee that I didn't know about. But the staff lowered it security fee to accommodate us. The staff is really what made the stay nice they had so many problems but they communicated the entire time. I look forward to going back when it's finished being renovated. Weekly rates are also available.