Holiday Inn & Suites Houston West - Westway Park

The pillows were soft and fluffy good quality. Clarity of the food from the restaurant was not so pleasing, after placing my order the waitress did not give me what I requested on my order. I was short some items, after reporting to the staff they did not accommodate me. Did they remove it from my bill.

Great friendly staff. Loved the cookies and diffused waters in check in tearoom was spacious and very clean. Bartender so friendly. Enjoyed my time there! Great location too! Kazim at front desk very helpful and nice. The beds are cozy too!

I recently had my son's graduation party at this hotel with guests arriving from London, Toronto, New York, Florida as well as many invitees from our home state of Texas. They all were extremely pleased with their rooms as well as the hotel staff. The graduation party was held in the hotel's ballroom. Every one was blown away by the exemplary service provided by Hanna and her team. They all went above and beyond to make sure all of our needs were met. Watch out Hanna, we are coming back for sure! Thank you all for making this event a happy and memorable one!!

We had to stay at this hotel over the weekend with our volleyball club to play in a tournament. Definitely would not have chosen this hotel on our own as it is in desperate need of repairs, cleaning and updating of rooms/ lobby area. Rooms had a range of smells from sewage to smoke to musty odors. The carpets were filthy with stains, bedding and towels were old as well as had stains. Bathroom- vanity area was wobbling when touched and wood warped on it. Shower had mold as well as rust and the shower head was not streaming water properly. Beds- Mattress was comfy, but sheets were old and stained. Pillows were uncomfortable. All surfaces in the hotel room were sticky with visible dirt. Closet shelf was warped and closet walls had visible mold on wall as well as very strong musty smell. Common area- was dusty and needed to be deep cleaned! Pool area ran out of towels. Breakfast- $10…. Absolutely not worth the $$. It is no different than any free breakfast from another hotel. Don’t waste your money. Front desk staff was friendly, but didn’t try to fix any issues. If you have an option of where To stay, choose elsewhere.

Our stay was wonderful, during this pandemic the shortage is being felt in every industry. The staff and the rooms were exceptional, especially Ms Danita and Ms Hannah went above and beyond to ensure my needs were met....Thank you.

很舒適溫暖，服務很親切，Chris的服務特別親切，餐廳選擇菜色不多，但還是很美味，啤酒很冰涼，特別適合休斯頓的天氣