Hampton Inn & Suites Houston-Cypress Station

Find somewhere else to stay. This hotel is dirty and smells. Nothing works. The laundry room was out of service and pool was closed. We had mold in our room and stains in the walls. The water pressure in the sink was so low we had to fill a cup to brush our teeth properly. The front desk was not helpful at all.

What a dump this place is. Holding Diamond (Hilton) and Titanium Elite (Marriott) status I can stare without a doubt this is one of the five worst hotels I’ve experienced in my 40 plus years of business and casual travel. The room was bug infested, missing things like a toilet roll holder, access doors didn’t work, and there was black spots in the bathroom area that indicate black mold…and this was the SECOND room we were given. I could list more, but I think you get the picture. The personnel were indifferent and spent more time socializing than working. How they keep their franchise is a mystery, must be an investment group bleeding the place for the tax depreciation. On the flip side it was one of the least expensive in the area for name brand rooms, but spend a few extra bucks if you have to stay in this area and choose a different hotel.

Absolutely horrible experience start to finish. First, when I tried to adjust a date on my reservation that was well within the time I was confronted by an argumentative front desk clerk who somehow managed to delete my reservation and connecting rooms then told me she couldn’t get me connecting rooms again. Online the hotel will show that they have multiple connecting rooms available but it’s a lie. You will not get connecting rooms at all even if your reservation says “guaranteed” - but worst of all, the elevator is broken and they don’t tell you! We have an amputee in our group that had to climb the stairs because the disabled showers are only on the second floor. Isn’t that insane?! We have multiple families in our group who were not informed of this until we could no longer cancel our reservations. Absolutely horrible hotel.

Very clean and tidy hotel that is extremely well managed. Excellent customer service from Ashley (the manager) to every other employee. The management sets the tone for an excellent stay. If I am ever in Houston again I will return to this property. It is only about 15 minutes from the airport and MUCH nicer than the alternate “airport” properties.

Great staff rooms where supper clean beds , pillow where soft. I enjoyed my stay I didn’t want to leave . The gym was really up to date and I enjoyed working out in the morning. Great staff rooms where supper clean beds , pillow where soft. I enjoyed my stay I didn’t want to leave . The gym was really up to date and I enjoyed working out in the morning.

The manager, Ashley Is impossible to reach. I’ve been trying to contact her for over three weeks and have not received a call back I left several messages. I called early in the morning. She’s in the meeting. I leave a message and I called back by noon. She has left for the entire day