Hilton Americas - Houston

Unfortunately, experience for us was nothing but terrible because despite the fact that I informed them more than 24 hours in advance that due to ongoing arctic freeze and airport closures we won’t be making the connecting flight , hence won’t be in Houston on the day of the check in , I was advised that they won’t refund/cancel/amend/give credit for our reservation. Nothing at all, no expression of empathy either. They were one of many businesses that I had to deal with because of these weather conditions  and all except Hilton expressed their concerned and did their best to accommodate us- starting from airlines to other hotels and venues. Everyone understood, made exceptions and accommodated  to their best ability, but not this place.  It’s upsetting to say the least and very telling. Lesson learned and won’t ever consider staying at Hilton venues.

連續兩晚夜間噪音很大，難以入眠，酒店沒有任何解釋和道歉，不是休斯頓颶風大停電周邊酒店都滿了實在沒他法。健身房、泳池及早餐還不錯。實至名歸的五星酒店一星服務。 令人欣慰的是攜程平台的服務還是盡職盡責的。