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The hotel itself is beautiful, but unfortunately, the overall experience lacks hospitality and class. The lobby is often untidy with pillows and chairs scattered around. Front desk agents make promises they don’t follow through on, and the breakfast area is consistently dirty. Even with housekeeping every other day, rooms aren’t cleaned thoroughly, and supplies are rarely restocked properly. Valet was great, but to make matters worse, the attitude from the manager Tessa regarding the valet cost was dismissive and unprofessional her “I don’t care” approach only added to the poor experience. Newly built but I would recommend going to another property.

Horrible experience. Single cord on tv broke that connected the tv to the router box and they wouldn’t just grab a cord from another room that was empty. No help.

I had a great stay at Tru. The staff was amazing! It made my trip even more memorable. Stefan was an amazing receptionist.

Such a great experience, the staff was super helpful. The room was spotless with an awesome view. Stefon and T were amazing. Best drinks in town!