Candlewood Suites Hot Springs

Really enjoyed the stay. Very quiet atmosphere and all employees very friendly and helpful.

The staff were EXTREMELY helpful. The suite I had was MUCH nicer than the nearby Home2Hilton & at same $. The suite I was first assigned was being repaired (toilet and door lock) but hadn't been taken off the 'available' list. Staff was EXTREMELY helpful & courteous about getting me into a different suite & gave me extra points for this minor inconvenience without me having to ask for them. Suite was quiet w/no extraneous noise in my suite. Alarm clock was in the room but I also requested a wake up call (I'm a heavy sleeper); staff also offered to send someone to knock on my door if I didn't answer the wake-up call (VERY accommodating). Toiletries available for a small fee for travelers, like myself, who may have forgotten comb, deodorant, etc. Surprisingly, food from their pantry wasn't overpriced like many food items in pantry of other hotels. (PopTarts under $1!) This gem is very under rated.

Seems too nice for its 2.5 star rating! Fluffy rubbed bath towels, lending lockers, modern bathrooms, comfy beds and more. We were graciously upgraded to a suite by front desk clerk, Billy, due to a booking error. The suite had a 2 burner stove, microwave, full fridge, dishes etc; large dining/desk peninsula; closets, and comfortable living room. I would definitely book here again.

If I could give zero stars I would. Our entire floor/ room smelled like feet, cheese wiz and dog urine. We came into our room where it was about 90 degrees ( in July) and learned the ac system is motion activated- turns off when you sleep. Don’t come here!

Sara at the front desk of Candlewood in Hot Springs Arkansas was absolutely wonderful! She is an excellent employee who went above and beyond to help me at check in. She even got me a nice room upgrade.

I arrived in the evening after a long flight and then 90 min drive to Hot Springs, AR…Opened the door to my room on the 2nd floor across from the elevator and had the most amazing experience. The room smelled heavenly. They use Dove soap and hair products in their bathrooms.😊 The room was virtually sound-proof. Clean! Bed beyond comfortable. Entire hotel staff friendly and helpful. Just an unexpected and delightful, positive experience after a journey that started on the West coast at 3am and ended that day at 7pm in Arkansas. My first experience with this hotel chain. The price was under $100 and best hotel room ever!

Each staff member I came in contact with were professional but extremely personable. They do everything to make you feel at home. The room was spacious and very clean. The water pressure was PHENOMENAL!!! Hot water never ran out and felt better than the local over rated bathhouse spa. The laundry room was a nice perk but could use a couple more washers with the number of rooms they have. Very nice gazebo to sit under in the evening. The pool was clean but we never had time to take a dip. When I return to Hot Springs I will definitely be staying here again! Way to go staff!!!

Reasonably priced. Clean. Friendly helpful employees. An outdoor pool that was not crowded. Overall, a good visit. Asked for recommendations on places to eat and the front desk was very helpful Room has a kitchenette and a toaster, so we did not miss not having breakfast.

We got to the room at 9pm and the room was 86 degrees, with a sign saying the AC was on remote and would cool in 15 minutes. 15 minutes later it was 84. We went talk to the front desk and was told it has been a problem and the owner ignores it, but no more rooms available. Being a Diamond Elite IHG member I called IHG and was basically told tough luck and they would file a report for me to comment on and email it to me, which they never did and never responded to my messages. We checked out and went down the road to the Microtel, which was great.