Horsham North

Kerrie, the duty manager, has been on shift for my entire 3 night stay, covering across hotel reception and the restaurant. She always has a smile and is friendly. Thank you Kerrie for making a long stay away from home much easier! The rooms are warm and service provider is warmer.

The outside the Hotel was very run down. However, once we were inside it was better cared for. All the staff we encountered were very friendly and helpful . As usual with Premier the room was very clean, the bed was comfy (with extra pillows) nice hot shower and fluffy towels. Next day we had the full breakfast with extra bacon (no extra charge) so filled up ahead of our journey home. Overall experience much as we expected , a good comfortable bed for the night.

Hotel is very dated, scruffy in places. Breakfast wasn’t good, signs saying items not available due to reasons beyond their control. Well whose control is it…premier inn that’s who. I won’t return to this hotel even though I have to go to Horsham in the near future.

Lovely comfy beds, clean rooms and friendly staff. We used the hotel as we have family close by. Great area for being directly opposite the train station. Can get to London in less than an hour. They had a restaurant on site, although we didn’t use this at the time we would be happy to come back again & possibly eat in next time as the food looked lovely.

Toilet lid fell off, seat barely holding on. No idea when or if the restaurant is open in the evening as there are no publicised times anywhere obvious, they also didn't respond to an email I sent 2 weeks ago asking for the opening/closing times. Restaurant door was locked at 4.30pm ish so perhaps not great for families with very small children who may eat dinner at 5. We knew we were going to get back to the hotel after 8pm and so needed to know if they'd still be serving food (made the mistake of assuming so elsewhere and had to have dinner from the vending machine and didn't want it to happen again) as there was nothing obvious about times and no way to book a table online or in person (receptionist had vanished) before we headed out, we booked somewhere else to eat. The family room we were in is also lacking in any USB or USBc sockets, so needs some modernising compared to other PI I've stayed in this year, glad we took our plug. Beds and room clean and as expected although outside the hotel in the car park there was an aroma of sewage and a manhole cover was streaming water across the car park. Perhaps that's where the smell was from or perhaps it's an area that always smells that way.

This premier inn has a perfect location directly across the road from the train station, 5-10 minute walk into town. The building is old, tired, the room i had was creaky, the card slot for the power was constantly clicking throughout the night, ended up taking the card out so i could slee, This would switch the lights on and off. Was a struggle to find staff at the reception.