Treetops Lodge & Estate

Amazing ambience and landscape inside of the Premise. Self-guided hiking tours were really nice, and I enjoy seeing all the wild lives inside of the lodge. Spacious rooms and amazing views. I enjoyed my stay very much. 

Fantastic place. So many things to do there. Trout fishing, lodge property safari and the hiking to the Bridal Veil Falls was amazing. The food was fantastic. On the first night, we ended up having dinner with the owners, John and Alma, and they were very nice, welcoming and gracious. Loved it!

I had the most horrid experience at Treetops Lodge & Estate, which I expected to be a luxurious retreat given the $2,500 USD per night price tag. Unfortunately, the reality was far from it. First, the property is extremely remote—30 minutes away from everything—and requires navigating a poorly lit, dingy 4 km road from the highway. Upon check-in, the staff seemed sparse. A single lady assisted us but failed to provide the gate code, even though she knew we would return after dinner. When we arrived back at 11 PM, we were locked out of the property with no staff present to buzz us in. We waited outside in the dark for over an hour, making 30 missed calls and leaving 14 voice notes—none of which were answered. Ultimately, we were forced to stay the night at the Pullman hotel instead. What’s worse, there was no apology or acknowledgment of their negligence. The property itself is old, run-down, and does not justify the exorbitant price. I would never recommend this place to anyone. There are far better options in Rotorua at a fraction of the cost. Save your money and avoid Treetops at all costs!