Van der Valk Hotel Hoorn

Great hotel with plenty of amenities. Beautiful room with great internet and streaming services

The positives about the Hoorn Van Der Valk is that the rooms are clean, warm, comfortable. There is a large shower and bathroom. Kettle and glasses and cups. Unfortunately there were a lot of negatives such as a very rude 'welcoming' by the reception staff upon arrival. The staff told us that the restaurant was fully booked and there was no room service available. It was a Saturday night and we had just travelled from Australia and there was literally nothing else around close to the hotel. They did not provide any other options for us. The lobby was very noisy and overcrowded with a lot of focus on the bar and the casino seemingly taking priority over staying guests. There is no under cover parking so you have to park in the large carpark and bring your luggage across in the rain and the dark, there was no offer to help or suggest that we could park closer to unpack our luggage. It was a very disappointing stay indeed as we have stayed in Van Der Valk's previously and were expecting the same welcome and attention to service. Overall, a disappointing stay.

I had a superior room for my stay. The room and bathroom were massive. The shower was lush and the water pressure and temperature were great. The bed was so soft it felt like a water bed... which I loved but know not everyone would. I really enjoyed my stay. Staff were phenomenal, Sybrina, Tiffany and Marlies.... they all were super supportive, from responding to my emails right away, to making suggestions and assigning me the accessible room. I'm glad I came. The only disappointment was the very low quality toilet paper... single ply and it just sticks, disintegrates or rolls... very shoddy.