The Fullerton Ocean Park Hotel Hong Kong

The Fullerton Ocean Park Hotel Hong Kong is a perfect accommodation for families like us who want to stay in tranquil location with stunning view of the sea and mountain right in front of your window. Their room was very spacious, modern and well maintained. The hotel also provides complete amenities for both adults and kids. The hotel also provides superb service, from the welcome greeting to surprise birthday goodies for our child. Will definitely recommend this hotel!

This is not my first time to come but it still the best choice for me for working or leisure. This time I come with friend for a relaxing lunch.  The check in experience not good, I am queue a while but no one greeting me and staff are available.  I had request to late check out because of the meeting overrun, thanks to let me stay more while till 11:45am.   Overall great and I will come again. Hope there will have some deals for those go again.

It will be great if room service provide more food options ! View is breathtaking 🥰

The hotel’s location is generally acceptable; however, the closure of the road connecting the hotel to Ocean Park forces guests to take detours, which is inconvenient and time-consuming. Despite the cleanliness of the room, a stunning sea view, and the courtesy of some (though not all) staff members, these positives cannot offset several critical shortcomings. First, the hotel failed to honor the request made during booking to allocate a room away from the elevator. Instead, the room was located near the elevator, resulting in elevated noise levels. Each time neighboring guests closed their doors, the sound resembled thunder, disrupting sleep even for those not sensitive to noise. This issue was compounded by thin walls, which provided virtually no soundproofing, and an interconnecting door to the adjacent room, further amplifying disturbances. Second, the air conditioner functioned exclusively in cooling mode. Despite setting the temperature to 35°C and requesting assistance, the staff failed to resolve the issue, as the heating mode had been deactivated in the unit itself. While this is typically an easily addressed problem in other hotels, here it led to prolonged discomfort from cold temperatures. Even after hours of operation, the room’s temperature did not exceed 20°C, with a slight improvement to 23°C only due to favorable outdoor weather. Third, staff ignored the “Do Not Disturb” sign, repeatedly calling the room and interrupting our stay. This behavior is inconsistent with professional service standards. Finally, service in the lobby’s restaurants and cafes was inadequate. I waited by the pastry display for an extended period while an idle staff member nearby chose to ignore us entirely, failing to offer assistance. Considering these issues, the hotel fails to justify its cost, particularly given the availability of better and more affordable alternatives.

Stunning room view, staffs are nice and friendly, that I can totally relax during my stay. Will choose to stay here for the next time.

Pros: spacious room, view (all rooms are sea facing), hygiene and amenities (water playground, indoor playground), easy access to Ocean Park (shuttle bus every 30 mins) Cons: slow in check-in; a bit far from Tsim Sha Tsui etc so prepare to spend $$ on transport; only disappointed part was food delivery was taken by other guest who didn't return or apologize until the concierge located the person based on cctv. Not sure if this was by mistake or purposely cause the person apparently consumed the food and kept silent until the concierge found her. Oversight by the hotel as the concierge didn't check before handover but remediation effort was made. Overall recommend to stay for families.