J Link Hotel anmeldelser

This hotel is good value on the surface. But I wouldn't stay here again if you paid me. The room is a decent size. The room facilities are basic, but clean. Sink in the room which is handy. However, the staff needs serious professional training! The attitude of the staff was terrible! They talk to you like you owe them money! I had an issue where I booked with my first and last name but omitted my middle name. That's very common in the west. Had NO issues with every hotel I stayed in whatsoever, except for this one. The guy on night duty reception wouldn't let me check in as a result of omitting my middle name. I had to argue with him until my face was blue before he reluctantly called his manager. Then he muttered something about Chinese people don't omit their middle name, as if I was some kind of weirdo. How condescending! What kind of service is that?! He should work in a rude Chinese noodle cafe, not in a hotel. Then the younger girl was no better. There was no smile from either one of them. Just frowns! No 'sorry to keep you waiting,' no 'let me look into it'. She talked to me like I was on my first day on the job in an HR department. I don't care what star this hotel is! Please train your staff to be more professional and hospitable to paying customers, otherwise work somewhere else! They must be the rudest hotel staff I've ever encountered. Management, get your act together and train your staff!!!!! These kinds of staff are the kind that give Hong Kong service industry a really bad name!