Gæstebruger
12. september 2024
Terrible Experience – it feels like a scam
I would not recommend this hotel to anyone. The photos of the rooms with shared bathrooms look nothing like what is advertised online. This is blatant false advertising. These rooms are filthy, with a strong unpleasant smell. It's obvious that the only thing cleaned are the bed sheets; the rest of the room is untouched. The air conditioning leaked constantly, making the room even more uncomfortable.
When we approached the reception to explain that the room looked nothing like the pictures, the man at the desk tried to turn the issue back on us. He said that small rooms are just the norm in Hong Kong, "and we aren't used to that". Let me be clear – the size of the room is not the problem. We camp and we are used to low-budget accommodations. We don't need big rooms or luxury. The real issue here is the false advertising and the complete lack of cleanliness, but the receptionist refused to acknowledge that.
In the end, we had to pay extra to upgrade to a better room. On the day of checkout (which is at 11 AM), the cleaning lady knocked on our door at 10:40, asking to check-out. We told her we were getting ready to go, but once the door was closed, she shouted "15 minutes!"
I've never experienced such a scam and poor treatment at a hotel before. Save yourself the trouble and pick one of the many other options in Hong Kong. This place is not worth it.
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