WorldMark Kona

WARNING TO MEMBERS!!!!!!!! So….. Worldmark Owners….BE WARNED!!! CAUTION!!!! If you go to a yearly update meeting, and the sales rep AND the sales manager tells you that, “if you buy the Club Wyndham Discovery package, it will be considered a “qualifying event” to get you into the Worldmark Travel and Leisure”, THEY ARE MISLEADING YOU!!!!! IT IS ALL LIES! What they told us at Kona, Worldmark, in their sales office, is that “If you buy the Club Wyndham Discovery Package (for $4000), you will be in the Travel and Leisure and you will be getting your info about that sent to you in the fall of 2024.” We asked them to write it down and they replied, “I am telling you that this is a qualifying event and you don’t need to worry about that.” Then the very next day, we went back to the same sales rep and sales manager and said, “we are very unsure about how this all works. And asked, again, if it is for sure a qualifying event that would allow us to use our Worldmark credits in the Travel and Leisure”. And again, the manager at Kona Worldmark Sales Office, said, “absolutely yes! It is a qualifying event to get you into Worldmark Travel and Leisure and you can use your Worldmark credits to access Travel and Leisure. And further said, “why are you so concerned about this? You need to just go enjoy the rest of your vacation!” So we foolishly believed him. Fast forward a few months, to a phone call from some sales lady with Worldmark who called to try to sell us points/credits to get into Travel and Leisure. We argued that we are already in Travel and Leisure. She told us we are not. So we immediately contacted Kona Worldmark and basically got the run around. The sales manager never called us back. He told the sales rep to tell us that he sent this up the chain of command. So again, we waited. And finally someone called to say they are working on our case. Well that was a month or so ago. Today, the investigator called and said, they are closing the case for “lack of evidence”!!!!!! WE ARE NOW GOING TO GET A LAWYER! There were 3 people that heard these words come out of that managers mouth. My husband and I and the Wyndham Sales Rep in the worldmark office in Kona. We have been long time members of Worldmark and This is not okay!!!! After my husband asked the investigator from Wyndham, she said she didn’t even contact any of the employees to ask them about this! Her reason is because we didn’t get the Travel and Leisure qualifying event in writing. We were 100% mislead!!!! We went back the 2nd day and they lied again to us! How in the hell is this our fault?????!!!!! Lawsuit coming! Have they done this to anyone else? I would love to hear from you. PM Me ASAP!

Even though not beach front I Highly recommended it. Nice staff, Great location, quiet nights. All amenities are there for family necessities like washer dryer with detergent provided and dishwasher as well. Coffee provided was great every morning. There is free transportation to town provided by the city that passes in front of the resort every 45 minutes goes as far as Target if needed.

Our room was freshly remodeled and clean. Our 18 days here made us feel like we were home. The location is amazing. 5 minutes walk to the beach. 10 Minutes to Humpy's. Sunsets are amazing! Check in was pleasant and easy. Front desk staff was very nice and responsive. All of the grounds crew and housekeeping staff were very professional and friendly. Best of all the BEDS were amazingly comfortable.

My parents have had Worldmark as long as I can remember so sometimes my partner and I travel with them as all adults or we use my parents’ points for trips with the (now teenage) kids. That means we’ve been to many WM. Candidly, this is not our preferred method of travel - probably because all WMs are all fine but not special, including usually having fine but not special locations and amenities. This one was fine. All units face the pool so can be loud. They limit wifi to 2 devices which is cheap and also not acceptable for a 2br unit, which we had. We had to do some remote work and my dad is obsessed with getting on wifi so it creates an annoyance. Front desk staff was a bit surly and not really accommodating. They no longer offer refresh service even if requested, which is pretty bad for anything over a one week stay (I didn’t ask, but I assume they’d use covid as an excuse, however if a guest wants cleaning during an extended stay it should be offered at least once a week - I don’t expect to have to deep clean and change sheets myself on vacation). The kitchen has small roaches (not from us - they were there day 1). But the decor seems to have been recently refreshed, the kitchen was well-stocked, and the location is walking distance to plenty of waterfront places so you can easily escape and get somewhere better. My parents love this place because of the weather. We probably won’t join them again anytime soon.

We had 3 x 2 bedroom suites for our whole family. Even though they knew we were traveling together, no effort was made to put us close, one of our group was not even in the same building! The elevator definitely needs servicing and cleaning. Other than that, this is a typical Worldmark property. Kitchens are fully stocked and it is convenient to have the option of having breakfast or dinner at "home". Rooms are spacious and beds comfortable. We had a 6 and 4 year olds with us and they loved the pool which is clean and well maintained. We had a large minivan and parking was easy and plentiful.