Mystique Holbox by Royalton, A Tribute Portfolio Resort

L’hôtel est un peu loin du centre à pied. La plage de l’hôtel n’est vraiment pas belle.

The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on ******* and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through ******* channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.

We needed a gateway and chose Holbox that was highly recommended by Mexican friends, The property was nice overall but here are the reasons why they did not get a 5*: - The flow from the shower head was irregular and scarce. - The smell from the decomposed seaweed on the shore reached our room and was very unpleasant. - Because of that decomposed seaweed, we could not enjoy the sea. - The amount of mosquitoes prevented us from enjoying walks in the morning and after sunset. - We had lunch at the pool and were immediately surrounded by iguanas getting dangerously close to us. The staff knew but did little to scare them away.

Everyone is EXTREMELY nice. The hotel and amenities are super clean and beautiful.

I enjoyed the location of this hotel, very walkable to downtown but just far enough to be quiet from the downtown parties. The only slight downfall for the hotel is kids noise level in the morning at the pool. Our room was very close to the pool and it sounded like they were in our room.

We did not stay at your hotel as it was a disaster. The entire city was underwater. I have pictures and I have asked ******* to get our money back. Please refund our money as we did not stay at your hotel. The city was an unwalkable and totally underwater and your hotel was not ready for gas. The pool was not open. Chairs were Stacked up. Again we did not stay at your hotel and we are asking for a refund. I will be posting the pictures on ******* if we do not get a refund.