Grand Mercure Yatsugatake Resort & Spa

I simply disappointed the hotel overall. Comparing to the grade the hotel is claiming, the service and facility was so poor. There was a long queue at the reception on my check-in and I was quite confused. There should be some staff outside the counter to support us. They give us a sheet of paper that described the facility and ground rules of the hotel, but I don’t think it is a way for a luxury hotel should do. The lounge service was simply messy as so many people try to grab seats, drink and snacks and a staff should sort the things out in person. The room on the 3rd floor was so poor which may be just old one inherited from the previous hotel. (The hotel was bought and started as this hotel recently.) They don’t like to invest the things by which the hotel grade should keep the grade they claim. The hot spa and breakfast service was nice compering to many poor aspects of the hotel but by only those they could not push up the grade of the hotel, they should invest facility and staff more and more.

Very good

酒店服務貼心，設施清潔衛生，兒童遊樂設施多完化，可滿足幼童及家長的需要。早餐食物款多完化及豐富，地方寬敞，晚上night cup 提供小食及多種不同飲料，包括酒類，老幼咸宜，住宿之選。