Grand Sunrise Palace Hoian

5 star hotel! I was going to Hoi An for my 2 year anniversary and made a note of that. The minute we arrived, the bellman assisted with our luggages and the guest service representative, Kathy, greeted us. Welcome drinks were served and all hotel services were explained in detail. She also have Kakao to make communications efficient. When Kathy showed us to our room, a special surprise was set up for us. The consideration and attention to detail is one of the best I have experienced in any hotel. Welcome desserts were served to us as well in our room. The massage and spa services were great and they offered a lot of promotions. Breakfast food was also wonderful. They also had a afternoon tea promotion for customers. I am the type of person who like to try new things and usually do not go back to the same hotel. Grand Sunrise Palace Hoian might be the first exception. Thank you Kathy for many our trip so memorable.

I had a great stay at this hotel! The staff were warm and welcoming, especially Jessie—she was incredibly friendly and helpful throughout my stay. The breakfast was excellent, with a good variety and fresh options every morning. Highly recommend!

Hotel service was excellent, especially the staff Kathy.  She took the initiatives to set up WhatsApp link with me so that I could reach her for assistance anytime even when I was not in the hotel.  We booked and confirmed arrangements for massaging, high tea seats, etc. while we were sightseeing. Hotel rooms were clean and the food was good.  Massaging was refreshing and enjoyable. I would stay here again if I visit HoiAn again in future and would recommend the hotel to my friends.

Hotel is new and clean. I like their deco so much, is so classy. I got assigned to Ame, she is very friendly. Hotel provide shuttle bus to old town and beach, just need to book in advance. Hotel provide welcome drink and some Vietnamese titbit for us to try. And hotel also gave a one time of afternoon tea to try on Vietnamese coffee and cake. Worth the price staying here

Good environment & service from staff Kathy.

Everything at grand sunrise is impeccable and I can't wait to return again! Kathy, our designated guest relation officer was really awesome and helpful since the moment we arrived! She was bubbly and always made a point to check in on us everyday and where we are going and gave her advice on weather conditions since we came during the rainy seasons. She was also very sweet and kind to offer to help me get the welcome cookies after i asked her where I could get it. We stayed here for 5 nights amd everything was commendable from breakfast, room service, laundry service, staff service and down to the massage. I was reallt surprise by the beef fried rice that we ordered from room service and literally the best fried rice ever i tasted and we had to order 2 nights in a row. The hotel also provided shuttle service to the old town which makes it really convenient. Throughout my stay, I felt safe, clean, comfortable and relax and I will definitely chose to stay here all over again. If the gym facility was bigger and have more equipments that will be a bonus! Not a biggie as there's other gym options available around the area.