Gæstebruger
6. september 2023
Long story that I will try to summarize as best as I can. We visited the guesthouse August 28th, paid a high rate as it was summer but the location was good and the space was comfortable for 4 people. I would have given this place a great review if it weren’t for what happened afterwards. The only issue we had was the sofa bed was uncomfortable. The next morning we very briefly took the mattress off the sofa bed (it was a very simple set up, just two Velcro straps attached to the base frame for easy assembly). We put it back exactly how it was shortly after. We then notice a man is outside our window looking in. My partner looked out the window and made eye contact, we found it very odd that someone was hanging around but just assumed maybe he was on the phone and didn’t realize people were in the room. A few minutes later we heard a knock on the door and it was the same man. He was very frustrated and agitated, asking us several times what our “problem” was. We said we had no problem everything was good. He then again asked rudely what our problem was and we were confused and said why do you think there is a problem? He then shows us a picture he took from outside our window INTO our room showing the mattress off the sofa bed. We were very shocked and uncomfortable that this man had taken a picture into our room, we had 3 girls inside getting ready for the day and thought this was very inappropriate. We explained to him again that there was no issue we just had to adjust the mattress and put it back exactly as it was before. We closed the door on and made a reminder to let the owner know when we got back from the trip of this negative experience. I thought they would be understanding and apologetic. I reached out to the owner upon returning home, a week after our stay. Explaining that we felt uncomfortable having a strange man hanging around outside (this was hours before check out too), taking pictures, being rude when he never explained who he was or what he was doing there. To my surprise, they were defensive and gave no apology. They are now threatening to contact *********** to charge me for damage (conveniently they are claiming this a week later, not right after our stay) when I have proof nothing was damaged. I never write bad reviews but wanted to warn others of this experience.
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