Falkenstein Grand, Autograph Collection

We stayed for 2 nights as a party of 7 to celebrate my parents 50th wedding anniversary. The hotel was exceptional at getting little touches in place before we arrived. They honored our titanium members by upgrading our room and the overall service was wonderful. As a 3 generation travel party my kids loved the zip line in the playground and the pool. My parents found their suite perfect and complimented the breakfast buffet as one of the best. Having never stayed before I was apprehensive about booking for such a major anniversary but the Falkenstein grand delivered a once in a lifetime stay for my family. We will definitely be back. This was the 2nd stop on our cross Europe trip from Brussels to Vienna and my girls where extremely disappointed our return route did not take us back to stay again.

Dingy and depressing rooms and rude bar staff. The dated dreary rooms ****** the life out of us. There was no shaving/make up mirror. Access to the wardrobe and mirror was blocked. There is no plug socket for the hair dryer anywhere near a mirror and the cable is too short to reach, so hair drying was done kneeling on the floor. The worst thing was incredibly rude bar staff who told us we had to sit in the corner of the bar as access to the TV screen was reserved for Germans! We do not know if this was Xenophobic or not but was humiliating. Luckily the charming guests refused to listen to him and invited us to join them. It meant we chose not to purchase breakfast at the hotel as we did not want to be subjected to such appalling treatment again. The bed was a basic king size. On the bright side the desk staff and manager were friendly and helpful, though failed to tell us our dormitory block had a lift, so we climbed to the second storey before discovering it was tucked into a separate entrance. Would we stay here again? Not in a million years.

I stayed in the hotel because my company hosted a meeting here. I was here for 6 nights and experienced a lot of what the hotel offered and overall really liked the hotel. My room was located in the main building (building 4) and was large and newly renovated. The weather was very very unseasonably warm the week I was there and there is limited to no air conditioning in the hotel and other facilities. I was told my room didn’t have AC but it was cool and comfortable. Beds and linens were super comfortable. I enjoyed the included breakfast buffet. Something for everyone and very well done. The views from the outside patio was beautiful. Lunch that was offered in the restaurant was also delicious. Our meeting at the hotel was also generally good. None of the meeting rooms in the main hotel building had AC. Our meetings were in the Ascara Spa building and those were newer. Alexandra from the front desk was outstanding. She was gracious about my lack of German and had great recommendations for restaurants and was very kind and helpful. Thanks to the entire staff for a wonderful experience.

This is a heritage property with beautiful landscaping and well appointed rooms with contemporary comforts. The staff is friendly and helpful. The only downside is that there is no air conditioning and neither any fans which makes the room uncomfortable when the temperature goes above 24 degrees, which is now very common across Europe.

This is a beautiful, scenic hotel. We stayed in a large suite that had been redone with a kitchenette, bathroom, HUGE living room, office and master bedroom. The restaurant was quite good and everyone who worked there very nice! There is an amazing playground for kids and a beautiful terrace to sit on and watch them. Our room smelled a bit like paint (it truly was brand new) but we aired it out and it was great. The pool and hot tub were fun (although this is definitely a wellness retreat, so be respectful) and the grounds are really beautiful. Two of us did the 3 castles hike from the hotel, but other than that, there isn’t much to easily walk to.

This is an outdated property in urgent need of modernisation. My room was very pokey and the bed uncomfortable. Also very warm - only way to cool it was to open the window. The staff are slow and not very helpful - one forgot to order a taxi for me, for example, and check in was very slow. Food is at best average.