Tropical House

We booked a room at Tropical House and were very disappointed when we arrived. The room was very different in condition from the one we looked at in the photographs at the time of booking. The furniture in the room was old, broken, the bed linen was stale, the towels had holes. We immediately went to the reception to cancel our reservation, but they refused to do so. They gave us the phone number of the hotel owner and told us to resolve the issue with her. But she also refused to give us a refund and asked us to stay in the room, and the next day she promised to put us in a better room. The next day the room was indeed a little better, but there was still an unpleasant aftertaste from the way the guests were treated. In addition, the room was not cheap - we paid about 20 dollars per night. We hope that in the future Tropical House will not provide guests with rooms with broken furniture or towels with holes. I would like to note that trip.com was very sympathetic to us and compensated us for part of the unpleasant experience with coins, for which we are very grateful to them!

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