Triple E Hotel Metro Ben Thanh

Generally good service from staff. Staff were respectful and helpful. Breakfast was simple but nice & enjoyable!

Good service.room is clean ,and location is near my working place ,easy working.

I'm not satisfied about the service and don't think I will book from this hotel again. I was travelling for leisure with a friend and booked the room for two night, with breakfast included. First of all, they don't even have the pick-up/drop off service with the airport, so you can only make your arrangements. After check-in in, we had to ask for a second room card as they didn't give, and the first one stopped working, it was just disabled and couldn't open the door, and we requested many times to solve the matter. Third, the room was supposed to have a courtyard view, but the window was completely covered by stairs, so the view was not nice at all and it was also quite noisy. Lastly, we requested an early check-out and takeaway breakfast due to a pretty early flight schedule. The receptionist specifically told us in a very rude way, that they would not provide takeaway breakfast and that we should have gone in some local supermarkets or convenient stores to get it. They didn't even accept to refund a small amount as a compensation for the disservice and specifically told us we would have just lost the money. I will definitely choose another hotel the next time I go to Ho Chi Minh.