SPRING HOUSE HOTEL

Stayed here for many times when it was still Dargon Palace Hotel. All good. Just this time I got room where there is no elevator , on the 3rd floor, it was tough, especially if you have some luggage. Also safe wasn't working. All the rest was great My recommendation then and now

Reciptonists good take care of our safety & security is very helpful with everyone not even who are not their visiter.

PLEASE BE AWARE!!!! This hotel will do anything to get extra money from you. We booked a room with a king-size + single bed for 2 adults, a 6-year-old, and a toddler, which was plenty of space for everyone. Our booking indicated that children stay for free. However, upon our arrival, the receptionist was extremely rude and unprofessional and insisted on charging us extra for the child under the excuse of the space not being enough, even though we showed her that our booking indicated that kids stay free and that the number of beds we had was enough for our family. As it was late and we were tired from travelling, we had no choice but to pay, but when we asked if she would be providing a crib since we were paying extra, which we usually get for free she said NO that we just had to pay the additional fee and we won't get any extra beds. Additionally, she handed us this ridiculous agreement that if the sheets or towels get dirty or stained ( which were already worn out ), we have to pay an additional fee... also, you have to personally request housekeeping every day before 2 pm. Otherwise, you won't get any. Later, when we asked for cleaning, she said they were short-staffed and that we could only get towels. When you request housekeeping, you have to sign a waiver that if any of your belongings go missing, they are not responsible.