Hotel Alpine Palace

I recently stayed at Hotel Alpine Palace and had a mostly pleasant experience, though there were a few aspects that could be improved. The room was spacious and very cosy, with plenty of room to relax after a day of skiing. However, there was an unpleasant smell that lingered in the room, which was a bit off-putting. I’m not sure if it was the cleaning products used or something else, but it definitely detracted from the otherwise comfortable atmosphere. The reception staff, especially Ester (I hope I’ve spelled her name correctly), were fantastic. Ester made us feel incredibly welcome and was always ready to assist with anything we needed, which really set a positive tone for our stay. The location of the hotel was perfect for skiing, with easy access to the slopes and beautiful views all around. The ski cellar was a highlight, very well-equipped and convenient. The sauna was another high point—especially because the guy who did the sauna infusions truly knew what he was doing, making the experience both relaxing and rejuvenating. As for the food, it was good, but I had expected a bit more. It was decent, but not extraordinary. One particular experience left a bad taste though. Another thing I noticed was the attire of some of the other guests, which didn’t seem appropriate for a hotel of this calibre. Many were dressed in a very casual and somewhat sloppy manner, which stood out, especially during dinner. It made the atmosphere feel less refined than I had anticipated. Additionally, there were quite a lot of children at the hotel, which might be great for families, but it did make the atmosphere feel more crowded and less relaxing at times. In the end, while there were some positives, like the lovely room and sauna experience, the food and certain interactions with staff made me feel that for the price, I would likely choose another hotel next time.

We returned to alpine palace after amazing memories 8yrs ago Unfortunately a little underwhelmed this time We splashed out on a Palace suite which was very roomy with a beautiful view of the slopes. The suite was far from cheap so I would automatically expect our water and coffee pods replenished daily but these aren’t included. The food was good ( not great ) bottled water was overpriced and unfortunately the dining room was empty most nights so lacked in atmosphere The staff were very helpful and pleasant and I appreciate that the negatives were beyond their control The hotel seems to have lost its over and above expectations appeal and became slightly underwhelming for the price The location though is hard to beat - would we go back ? No don’t think so …

We stayed with our 3 children. Room, spa and restaurant was really good. Highly recommend this hotel. Also for mountainbikers who want to experience rhe bike area

Dont ever visit this hotel. We forgot one bag that has money, after we went back to take take the bag the money was not there. They stole 2000 euros from the bag. The hotel did not help us at all . They said that they dont have cameras and they cant help us. The reception team were impolite, they treated us in a very bad way. They are awful. This hotel is a whole mess. They treated us in a horrible way. The service is horrible. The team is not welcoming at all. I went there with family for vacation. They ruined our vacation because they stole our money .

Think very carefully before booking this hotel. We had to cancel at short notice due to Covid tests, and have been refused any form of refund or voucher. We did not choose to cancel, we were legally unable to visit. Other hotels are far more accommodating and understanding, so probably a better idea to book with one of those.

Top Hotel mit erstklassigem Service! Wir möchten uns für den tollen und lässigen Urlaub in Saalbach Hinterglemm beim gesamten Team des Hotel Alpine Palace bedanken. Angefangen von den liebevollen Tischkärtchen (Danke an Christian) bis hin zu Ivan dem Chef des Restaurants gibt es nur Positives zu berichten. Auch der Koch versteht sein Handwerk mit einer exquisiten Menue Auswahl mit erlesenen Zutaten. Der Zimmerservice war ebenfalls hervorragend. Wir wünschen dem gesamten Team alles Gute für die Zukunft.