The Westin Hilton Head Island Resort & Spa

Nice but not worth the price. PROS: The resort has restaurants and other amenities that allow you to stay on property. The beds were comfortable and the grounds were well-maintained. CONS: It’s an older property. The shower never drained even after we notified the front desk, the air vent was dirty, the walls were thin and we weren’t given parking instructions upon arrival.

Great clean resort with very friendly staff. The rooms were cute and very well kept. Some of the comfiest beds I have experienced in a hotel. Room was clean each day we returned. The pool and beach was also very nice and we really enjoyed our time!

A fair amount of room to room noise - easily heard TV and coughing through (thin) walls fortunately fan can be set to on for white noise to cover up this noise. Surprisingly good sound in insulation through sliding doors - does a good job covering up noise from pool area. In-room, coffee maker, clothes, steamer, shampoo, conditioner, body gel, body, lotion, hairdryer, large room, lighted make up mirror, clothesline in shower tub area, and bathroom with plenty of counter space. Mini fridge, room, safe, nice balcony, good floor space but limited seating. Definite lack of drawer space. no bathrobes. In room recycle bin. Decent size exercise room with three Peloton bikes, recumbent bike, regular bike about five treadmills about three elliptical weights. Smaller pool heated which is just barely big enough to do laps and if you don’t mind doing a lot of turning; bigger two uncovered pools are much colder (perhaps unheated?). Located on beach. You will need to drive to eat anywhere but the resort itself. I was surprised they did not rent bikes.

Fantastic 3 day weekend! Our room was a beautiful ocean view room with unobstructed ocean views and a great overview of the pool area. The room was very clean and the bed comfortable. We loved the pool and ocean area and ate at every one of the restaurants. Highly recommended this hotel. Staff very pleasant. Breakfast staff very welcoming everyday. Buffet was outstanding.

This was a mother-daughter spring-break trip that we were very excited about, however our stay started out poorly. Two years ago, my husband and I stayed in an oceanfront room at this hotel, and it was spectacular. Because of this, I had requested to use 3 of my nightly upgrade rewards for our stay and we were thrilled the upgrade was confirmed. However, upon check-in to our "upgraded ocean-front" room on the 3rd floor (3136), we were extremely disappointed to see that our view was not of the ocean, but of the green roof of a building between us and the ocean. I immediately called the front desk and was told by Latifa that no other oceanfront rooms were available, but she gave me the option to down-grade back to an ocean-view room (my original booking without the upgrade). Latifa was helpful and invited me down to the front desk so I could view our options. Based on what I was shown, I accepted the downgrade, and we moved to an ocean-view room (5074). The view from 5074 of the resort and the ocean, was far superior to the view from 3136 of the green roof! The following day at 8:45 am (too early), someone named Ashley called me and asked why we had changed rooms and downgraded. I told her we didn't want to look at a roof, we wanted to see the ocean. She then offered to move us to an oceanfront room on the 5th floor (apparently it became available on Weds even though it wasn't available on Tues??) but after already moving rooms once, we didn't want to pack up and move again, so we declined. Though I appreciated the willingness of Latifa and Ashley to try and make us happy with our room, the bottom line is that 3136 should never be sold as an ocean-front room, you can't even see the ocean if you are sitting on the balcony, all you can see is the green roof right in front of you. (I have pictures of this.) Offering me an actual upgraded room when we were already 1 night into our 3-night stay, was too little, too late. Ashley also offered me 15,000 points to my Bonvoy account, however considering I used 136,000 points plus $300 cash for our 3-night stay, 15,000 points really doesn't mean very much. Ashley did tell me that she "put in a request" to get my 3 (unused) nightly upgrade awards re-credited to my account, which I do want, but I have yet to see that come through. Some additional poor experiences we had during our stay were that for all 3 nights of our stay, the TV in our room did not work. The TV would turn on and we could select a channel or Netflix, but no programming would come on the TV, the screen would just go black. Since we wanted to watch movies on Netflix at night, it was a real bummer the TV wouldn't work. We called about this twice and was told the first time that it was a resort-wide problem and that they were working on it. The second time we were told that it was a wi-fi problem and that "sometimes it works, sometimes it doesn't." We did ask another person staying at the resort if his TV was working and he said his was. Who kn

I have Bonvoy Platinum status, paid extra to book us in an ocean view room then used 3 upgrade nights to get us oceanfront. See picture for our balcony view of a rooftop. Unbelievable and so disappointing. This is the last time we stay here and will think twice about a Westin in general.