Marriott's Harbour Point and Sunset Pointe at Shelter Cove

If a Marriott Vacation Club owner and you trade through Interval, be prepared for a view of the parking lot even though most units have a great view! We’ve been before and returned hoping for a similar experience. This time I was told by a manager that there are tiers - owners, MVC points owners, Interval trades (MVC owner or not, you are all in tier 3), then 4th is paying guests. Unfortunately, management doesn’t seem to care about guests experience. Every morning there is some sort of text about either the pool being closed because of a storm expected in 2 hours or no coffee this morning. Another one was no water in the entire complex one evening while they fix a plumbing issue. There is never any sort of compensation or solution to thank us for the mishaps. Just an expectation for us to understand. Their bikes to rent are in bad shape and the “bike shop” we were told to go to took a long time for an employee to get there. We walked back to make sure we were at the right place and they said they paged him. They could have told us that to begin with - that he’d be there shortly so we weren’t walking all over looking for it. Also, he was not very friendly and didn’t really seem to care about the bikes we got or providing good customer service. We will go elsewhere next time.

This is one of the nicest and most relaxing places we have stayed with the Marriott resorts on Hilton Head Island. Clean, quiet and accommodating. The employees were extremely nice and helpful, especially Denise! Recommend the Serenity Pool as it is away from the larger pool and most of the smaller children. Great location and shuttle service to the beach was a HUGE plus!

Nice pools! and villa Did NOT like There was an additional $50 on my cc I did not purchase anything on property!

Condescending staff The woman at the front desk was derogatory and condescending - presumably because we were not dressed well enough after a 10 hour drive. I asked if the building and and room number would be easy enough to find / obviously labeled, or if we needed any specific instructions to find it. Her response was “I have faith in you.” Do better. Room and property is great for what it is - anything that seemed a little dirty was because of age. Won’t be back, but fine for passing through, as long as you look the part, apparently.

Hotel staff was very courteous and responded to requests with alacrity. The villa allocated to us was on the ground floor overlooking Shelter Cove. Very well appointed, with fireplace and gorgeous views. Highly recommend this property for an off-season stay

Stayed here this week and encountered one of the nastiest and rudest desk persons in recent memory and any Marriott property, timeshare or any other destination location. The daily texts and emails were being sent to another person in our family and had asked for them to stop or get redirected. Instead of apologizing or attempt to correct this, she rudely hung up on me. When I called back, she didn't take the call but forced me to use the phone directory to connect. Her response when I asked why she hung up on me was, "There was nothing to say to you..."