Best Western Plus Mirage Hotel Resort

We had a great stay at the Mirage, wonderful staff; very clean, very well-managed property. They had serviced the air units in each suite so we could not turn up the heat which was fine as the sleeping temp was perfect, we could have used one blanket tho, I suggest they put one extra blanket in the closets just in case it is cool.

Met our needs Beautiful facility for highlevel. Enjoyed our stay, may have just been for a night but works stay here again if we return.

The staff were extremely friendly and helpful. The room was clean and the breakfast was great!

Family friendly Spent the weekend in High Level for a hockey tournament. Absolutely the best and friendliest staff around. The breakfast is always top notch with lots to choose from. Rooms are outdated but pretty clean. Waterpark is always the hit with the kids.

Superlative Service: Customer Service Excellenc Dilini was the consummate professional: She welcomed me upon arrival and followed up to ensure my room was satisfactory. She was efficient in providing the check-in and other aspects of my stay. Theresa was fantastic in the restaurant. As the breakfast server, she was constantly aware of patrons needs, friendly, and professional. A great overall experience.

I paid $236/night for a dark Victorian age room. Corner lamp and bedside lamp were not working. Bathroom door wouldn’t lock from inside. Carpet and sofas needed to be replaced years ago. Called front desk and they said they will send someone to fix lamps and the door. Waited for 30 minutes and then I told them they could fix them later, as I was traveling with kids and we needed to sleep early so that we would start next day’s journey in the early morning. Breakfast was very good. But next time I will pick a cheaper room elsewhere and will spend $60-70 for a good breakfast at Tims. Staff were kind and respectful. All blame on the management for not providing the service for the price they charge you.