Four Points by Sheraton Heyuan Resort

Great Hotel

Room is big and clean. However, there is not enough reastaurants and eatery place. Location is not convenient for travellers via high speed train as it takes more than 40 minutes via Taxi. The Reception ladies at the hotel spring counter is very bad manners to customers. Re coffee shop breakfast in the morning, the food selection is mainly cater for tour group. For individual travellers, RMB128 per person breakfast charge is not worth the value. The coffee machine is very limited on choice of coffee and have to queue up quite long.

Very nice premises, services are good, staff are polite n helpful. The only downside is lots of stalls/shops/resto r not open, maybe they will open for weekend only... We booked a hot spring hill view room n upgraded to lake view....so nice .... Thanks for everything, we all enjoy e stay... Sure will come back again if we hv a chance...

Very good services and the staff were polite and willing to answer the queries, the room are clean and tidy.

It was super cool holiday, we join a lot!

莊園本身環境不錯，空氣清新，非週末人少的時候的確頗為愜意。福朋喜來登酒店預訂的時候看到很多差評，幾天下來感覺服務態度挺好的，並不像其他很多住客説的那樣。整個酒店的裝修風格很是混搭，從巴伐利亞風到白雪公主、**強、海洋主題……不一枚舉，倒是蠻適合低齡小童的。大堂有兩個巨大的鳥籠，分別有5隻和2隻虎皮鸚鵡，可可愛愛。房間內飾設備都比較老式的風格，就是那種睡個覺可以並不想多待一會兒的感覺。隔音方面和評論區差不多，走廊説話那是聽得一清二楚，樓上拖凳子跑跳的聲音也很明顯，不過好在週末多數是帶娃來遊樂場玩的，吵也就一陣子，娃一被帶走世界就安靜了。水龍頭熱水出得很快，也很夠熱，下水快速爽利，最後點滴狀排水竟然奏出了樂音，意外之喜。早餐從7點到11點，時長足夠，位置也多，出品一般般過得去，避開週末滿地的娃也還是挺舒服的。客源劇場的大型表演從疫情以來就停業了，但是前台小姐姐説週末會有小型的表演。一樓大堂還有一個小型電影院，每天會有幾場電影。吐槽一：某娃把餐夾弄到地上了，服務員毫不猶豫撿起來直接放回原處，不小心看到了心裏還真膈應。吐槽二：洗手間下水道反味嚴重，半夜起床如廁幾乎把我薰得暈倒，上床半小時還感覺鼻子裏都是那種惡臭味，莫非已中毒產生幻覺（根據以往經驗，自行取一塑料袋裝半袋水紮緊口子壓在洗手盆下方的排水口上，開窗抽風，可以解決這個問題，前提是塑料袋可不能漏水哦）。如果沒有這兩個吐槽點，其實想給4分的。另外，酒店周圍有一些電動卡通觀光車，自己掃碼啟用的，大概是和酒店無關的，還車的時候有個坑，最好提前一點還車，然後它會顯示不在還車區域，耐心等待一陣子，數分鐘至十餘分鐘不等，就可以正常還車（我們提前4分鐘還到提車點，竟然顯示不在還車區域，然後折騰了七八分鐘，終於還車了，就顯示超時，超一分鐘就按半小時收費，68元，後來爸爸在小程序投訴了以後才退了錢）。好吧，最後總結一下，這地方適合幼兒園乃至小學娃來玩耍，喜歡清凈的可以工作日來玩，前提是洗手間別再反味了