The Royal Heysham

挺温馨的一家店

Food was excellent and good value for money all considered, mitchellen star food it's not but good hearty food it is. Not quite sure about a large glass of wine costing me £11, not a place I will be getting drunk in. I ordered the lasagne and my partner ordered the steak n ale pie, both where nice, plenty of filling in the pie as well, we had creme caramel deserts to follow as, as long as you ordered at least 2 course we got 25% off, all in all a great experience

Waited over 20 minutes for 2 coffees ordered at the bar which did not arrive. The manager, Marcus, did not give out a receipt for payment as a matter of course. I had run out of waiting time and so never received my coffees, nor did Marcus provide me with a refund. I was unable to trace the email addresses online for the new General Manager, Will Kitchen, nor the directors of this establishment. I gave a suggestion to Marcus that the directors of the Royal at Heysham consider arranging for their staff to give out paper receipts for customer advance payments in future. Along with consideration for the staff at the Royal at Heysham to give out a warning at time of the customer orders hot drinks, if there are going to be long/never occurring lead times. This is so that the customers can consider if they wish to make alternative arrangements and go elsewhere with their custom. Unfortunately, this is by no means the first time for me that there have been excessively long waits for drinks at this establishment and prompting has been needed.