Anastasia Hotel Stalis

Wow great hotel we went for a family holiday with partners family and was amazing and clean and had cleaners in a lot which was perfect for us and good size pools and also great food for a range would be good idea if you want a great hotel thank you would come again

We chose this hotel based on positive reviews and it being half board. The food was terrible, warm at best and often overcooked (this was due to it being the previous days leftover warm ups). Prices as bar varied depending on who served you and time. Rooms were not cleaned thoughly and our bathroom silicone sealant had turned black and smells come from the drain. The toilet had never seen bleach and was filthy. We spoke to the manager about concerns but he just shrugged and nothing changed. The Jet2 rep said she had never received any complaints which was a lie as we and others told her on the previous week. The pool area was never hosed or brushed for the full two weeks we were there and was filthy. Positives were the pool was nice and plenty of loungers.

We arrived at 11.30pm and were given a sandwich with an apple but no drink and we were shown to a basic very worn room, after a restless night on a rockhard bed we went to reception and konstantina who was a delight arranged for toppers for our beds which solved the problem, I mentioned our room was very overlooked as we were on a general pathway and everyone looked in our room so konstantina kindly arranged a room change with our comfy toppers to an upstairs room with a more private balcony, the room was even more basic with a 12” grey tv from the 80’s but spotless so all was good. After a good breakfast we went to the great pool areas with plenty of sun beds and everywhere was very clean with friendly staff. The evening meals were ok but no Greek food unfortunately until our last night when we had moussaka . The evening entertainment was hit and miss so most of the hotel residents went into stalls with just a handful left watching. The bar staff were great but the bar prices were very overpriced compared with stalls bar prices. The Anastasia is a gem of a hotel with a few things that let it down the biggest being the lack of a courtesy room, Leyla on reception informed me when I requested a courtesy room that there wasn’t one and we couldn’t keep our room on and we could have a cold shower in public by the pool and dress in the toilets , I told her this wasn’t acceptable and she was a little rude and not bothered so I spoke to Georges a gentleman with a beard I found out was the area manager who was shocked about the cold shower and expected to change in the toilets he said he would look into this and hopefully find a solution, i hope he will sort this.I was a bit more fortunate than most as he arranged for me to keep my room on but this did cost me €40 ( an expensive shower), I witnessed a lot of people trying to sort the same with leyla and get the brunt of her rudeness, one lady in her 70’s was quite tearful so we let her have a shower in our room as she had an earlier flight to ours. Thanks to konstantina for your kindness and professionalism and also Maria who was always happy and helpful and to most of the staff