SunBay Hotel

I booked a week's vacation at eri beach but it was not what i expected,the hotel is in a great location but abandoned by the owners. THE STAFF WORKS IN DIFFICULT CONDITIONS AND IN A MODE OF TERROR FROM THE ADMINISTRATION ,which is non-existent.It was informed by the reception that there is a beach bar where we can drink our coctails,i visted it and found out that the girl was playing music from a specific country because these customers left tips,so the rest of us weren't there .The girl was talking to the camera alone,she was shouting suddenly and the worst thing was she didn't was the glasses with detergent,i didn't visit it again for fear of sticking something and i wonder if the management doesn't check if its staff is using psychiatric medication very girl's behavior is strange DO NOT CRUSH THE STAFF.

The rooms are fantastic for a small kids family, the bath tub however has no antislip mat or other and is a serious hazard! The pool facility’s are really good but be ware the main water park is salt water. The resort is pram friendly but I am not convinced due to the gradient it is wheel chair friendly All inclusive, now in July the sun bay’s restaurant is closed, so we all Must eat at the efi beach (I would of checked there reviews had I been told this previously) The food is the same same, cold and uninspiring given the local produce available, even manage daily cold baked beans. The use of the efi restaurant I can only describe as caos! People q’ing at opening time to get in, and at stations to get food! (No superset kids buffet Menai g they have to a in the adults caos Self service ice cream, which unfortunately is only available at meal times what a disappointment for the kids and what with the hygiene and q simply not worth it so us parents buy them ice cream The all inclusive drinks are sold in tiny cups at the water park what I can only describe as a rude man, informed me it was two drinks at a time. Well we are a family of 6, and travelling with grandparents so 8 in total. So that works as 2-4 mins q, 2 drinks 2-4 mins q 2 drinks etc meaning by the time the round is in, the first lot are thirsty and q’ing! So to keep your kids hydrated you end up buying in extras. A contrast is the nice local lad at the star bay pool who is friendly and q’ing is smaller but still served 200ml at a time. Beer, brandy, ouzo, wine or syrup drinks that may or may not be carbonated! The beach bar is payable for drinks and where the kids disco is, but if like our kids the disco should be a highlight this Is not structured or well organised, it’s 15 mins at 21:00 in the pay bar. There is not any comfy sitting areas out with the pay bar, there is a few garden lounge sets but these are cracked and needing replaced so early in the season. The resort and corridors are loud if your travelling with young kids, but not so disturbing that it doesn’t work and we are pool sided which has the open bar, all inclusive is 10-10. Drinks wise. There is an afternoon pizza buffet but this is also at your risk of standing upwards of 10 mins in a q. This is poorly organised and for us the hectic restaurant made it unable for our kids to concentrate on eating and enjoy food leading us to use our money elsewhere in the local area. Some fantastic restaurants and some not so…but very little culture right on the street outside. Here is my biggest negative, the tables in the restaurant are often not cleaned so difficult late in serving times to get a seat, yet the staff are so focused on the guest sitting down that they try and take plates as you lift your folk. However the day one of my 18 month old twins who let’s be honest is not the tidiest eater but seating for twins, a 3 and 5 year are impossible to arrange in the chaotic environment. So they are sittin

Upon arriving at the hotel we found a nice enough room,the swimming pools were very crowded but we managed to find sunbeds so we were happy.....and then came the mealtime.OH-MY-GOD!First of all,you had to walk around the restaurant until you happened upon a counter where staff had just left a stack of plates because they disappeared immediately.Of course you had to check the plates and cutlery because some of it had not been washed properly.The queues at each counter were so long that we didn't even bother at half of them,which of course were the ones that had anything worth eating.And then,your final quest.To actually find somewhere to sit.Of course there was not even the slightest chance of sitting anywhere near the 2 other families that we were with.It was each family on their own and you had to walk round in circles till you found a family leaving their table and then stand over it guarding it with your life while you waited for a member of staff who were worked off their feet to clear the empties.,while at the same time one of us had to go begging for a spare chair.On the last day we walked round the whole restaurant three times,which took us over five minutes and then abandoned our plates in disgust and left without eating.Another two times we decided to go down to Chersonissos to eat because we just couldn't be bothered.It was an ongoing joke that we had managed to remain covid free for two years only to come to this hotel.The reason there is this appalling situation is because they have shut down the restaurant of the Sunbay hotel so the Eri Beach restaurant caters for both hotels.I would not recommend this hotel to anyone and I am angry at the way we had to "fight for our food",like we were animals in a cage.Totally unacceptable.

we are family 5 people and we spent very good week in this hotel. we liked everything : location, food , service and very clean rooms. there are two swimmpolls with sweet water and one big one with salt water. i think we come once again in this hotel . very very nice location

Hotel: Sunbay and Eri Hotel is one big hotel complex. The hotel is made for families with kids. We booked a double room but we found a room with two single beds which weren't moveable. We changed the room so we had a double bed. The room was in the main building over the reception. Except for the double bed, the new room was awful. The toilet flush was not properly working, the balcony door was damaged and during the night, it was very noisy. The hotel provides a safe for an extra charge. Wifi is only available in two areas (main reception Eri and reception Sunbay), no Wifi in the rooms. The staff at the reception could be friendlier. Food and Drinks: Sunbay's dining room is closed so there is one big dining room for all guests from both hotels. Inside the dining room, it is very loud and kind of chaotic. After a while food was all over the floor. The food is always the same and often it was cold. Drinks are available from vending machines during restaurant opening hours. However, they are all syrupy drinks. After restaurant opening hours you get drinks from the bars (non-alcoholic drinks, beer, wine, brandy, ouzo, warm drinks). Coffee drinks are also available from machines. Iced coffee at the bar is just coffee from the machine diluted with ice cubes or water. Drinks are available until 10 pm, after that there is a bar where you have to pay for it. Beach: The beach of the hotel is nothing special. Sunbeds are standing close together. The beach is bordered by a stone wall, so you can't swim out into the sea. It's a good beach when you have kids because you can stand in the water. There is a beach which might be the one for the Sunbay hotel. But it's very dangerous there. Stones instead of sand, rocks in the water, and heavy waves. Location: The location is perfect. You can easily walk to other hotels with better beaches. Restaurants and Bars are nearby. Close to shopping centers. Entertainment: The entertainment is bad. At the main bar where you have to pay for your drinks, there is music as well. But it's played from YouTube and everyone has access to the computer and can change the songs. It's not professional. All in all, we can't recommend the hotel. There are better hotels nearby with better beaches.

Worst place ever. This is a scandalously attributed 4 stars hotel. But run away while you still can. It’s not even a 2 stars hotel. The rooms are a nightmare. Even when you paid for a see view, you get a pool view with people partying late under your windows, and other ones waking up early to reserve their stupid pool-bed from 6:00 am. Not to mention the AC is not working since 3 days, and we mentioned it. But no one cares. The food is disgusting, and you’ll have to choose to seat in a very noisy dining room or outside (but wait for minutes to get a place). The clients there are uneducated rednecks. If you’re used to 4 stars hotels, you’ll hesitate between amusement and pity. The employees are terribly impolite, and you don’t even exist for them. Give them a smile, they won’t even answer you. The general manager is deaf to any demand, and will consider you as his enemy if you complain. The dining room manager is keeping on shouting at his employees if they serve people (ice creams i.e.) even one minute over the service hours. As a conclusion: this is the worst place I have ever been. I’m trying to escape from here, but it’s not easy. I should have read more comments about this s**** hole.

Als wir ankam,das erste blick waren wir schon mal schockiert, dann kam die unfreundlichkeit von der Rezeption, kein Willkommen, haben nach Trinken gefragt es wurde uns gesagt an die Hauptstraße können Sie selber kaufen, obwohl wir all inkl. hatten. Schnell das Geld TAX gebühren kassiert und weg mit uns. Auf dem weg zum Zimmer gab es kakalacken, 2. Schock : Zimmer die wir nicht gebucht haben, hat gestunken, alt, ameisen im waschbecken, in jeden eck gab es dreck ohne ende und hat nach Schimmel gerochen und an die Tür war schimmel, Betten haben ebenfalls gebrochen. Aus dem Grund haben wir von 48 std. Nur 2/3 Stunden geschlafen (auf dem stuhlBalkon und liege auf dem Pool) bis die eine Lösung gefunden haben. Einfach ein Horror Urlaub zeit,. Finger Weg, Essen zum kotzen, Geschirr Dreckig, Teller, besteck kaum zum anfassen ekelhaft, Das essen war jedentag von Morgen bis abends das gleiche, es gab restlich von mittag die dann Abends aufgewärmt wurde, ( gleiche essen und Geschmack alt) es gab restliche von Morgen die dann Nachmittag ( sogenannte Kaffee und kuchenzeit) noch hingestellt wurde. Personal am Pool war unfreundlch, du musstett bettel um etwas trinken zu bekommen,. Jeden Tag gab es ekliche, unfreundlichkeit,Toilette waren ekelhaft, im Zimmer sowie in der Anlage, Massen von Leute die an eine Toilette ging, Massen von Leute die an büffet gekämpft haben ummdas erste platz zu bekommen im Essen Raum, all das ohne Kontrolle, ich könnte ein Buch schreibe über die Ekelhaft Anlage, vom Zimmer, Pool, Essen, Personal, Putzfrauen die nie das Zimmer sauber machen, einfach rein Fenster und betten kurz zu decken und sehr oft keine Handtuch hingestellt, Natürlich all das wurde jedesmal gemeldet, statt Urlaub musste wir jedesmal die Ursache melden, wir waren x mal an die Rezeption. Einfach finger weg. Es sind nicht alle Foto dabei und Natürlich könnte ich noch mehr schlechte Erfahrung reinschreiben. FINGER WEG

Prévoyez un budget restaurant important car vous ne mangerez jamais là bas tellement la nourriture est horrible Si vous êtes à mobilité réduite (pas fauteuil roulant) des douleurs horrible chaque jour car l'hôtel est fait sur une falaise donc escaliers partout Prévoyez un budget location de voiture si vous voulez voir de vrais plage Prévoyez un budget de 50€ par chambre supplémentaire pour la climatisation et taxe par chambre et non par personne Prévoyez de revoir le sens du 4 étoiles non pas car c'est un pays étranger ayant des valeurs d'étoiles différentes juste ils sont 4 étoiles comme les hôtels à côté sauf que 3 étoiles sont des étoiles filantes Prévoyez d'acheter de l'eau et des boissons car les boissons sont dégueulasses Ne soyez ni aimable ni poli dans cet hôtel aucun personnel ne l'est! Bon courage

Hotel non da 4 stelle, molto grande e caotico. Cominciamo con indicare le cose negative: formiche in camera, wifi inesistente anche nelle aree comuni, pulizia delle aree comuni scarsa, lotta ai lettini sia in piscina che fronte mare, cassaforte a pagamento, pulizia in camera scarsa, cuscini e materassi da sostituire, assenza di bagnino al parco acquatico, cibo internazionale e ripetitivo In sala da pranzo piatti bagnati e alcuni sporchi, personale insufficiente, pavimento sempre sporco, code lunghissime, non sempre rispettate da tutti, per alcuni cibi. In base all'orario di accesso alla sala da pranzo si trovano non sempre gli stessi cibi proposti all'apertura. Aspetti positivi: camera e bagno grandi anche se da rinnovare, personale gentile, nuovo e carino parco acquatico, mare limpido ma se si ha la possibilità di noleggiare un'auto si raggiungono posti fantastici, posizione comoda per visitare il nordest di Creta (consigliatissime le spiagge di Voulisma, Agia Pelagia, Spilies, Plaka e a sud Matala). Fuori dall'albergo lunga via con locali, negozi di souvenir e noleggio auto. In conclusione... poco consigliato