Gæstebruger
14. september 2024
I wasn't expecting much. A lot of times these bad reviews are from very fussy people, but this was just a place for my husband and I to crash while spending the day in Pendleton for the Round-Up. Staff was very friendly and for the most part helpful, even though they didn't have the room type I had booked and paid for. It's Round-Up, so the options were take it or leave. We took it. The room was OK. Beds were comfortable and linens looked clean. The kitchenette has not been updated in at least 20 years -- oven and fridge were rusty and the fridge had a dead cockroach in it. Husband and I are not super fussy, so we dealt with it. After the first day, we came home to find an adult cockroach climbing up the wall. We live in the city so that's not great, but also not a HUGE deal. We took care of it and went to bed. After day two, we got home and turned on the lights to find another adult cockroach on the ceiling. Then we noticed much smaller cockroaches all over the floor. Even that wasn't enough to drive us away on our last night ... but while we were getting ready for bed, we found and captured what we identified as a bedbug on one of the beds. We packed up and drove three hours home late at night and are still washing all of our clothing and luggage. To their credit, the manager took my complaint very seriously and seemed concerned. He also offered a full refund before I had asked for it, which was very professional and kind. We'll see if there is any follow-through, but I am also contacting my credit card company just in case. I think this entire building needs a deep clean and renovation, even just to bring it up to "budget motel" standards.
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