Harbour House Hotel

Superb location , sea views

給我們安排的是副樓，副樓不在酒店內，在過馬路之後的另外一個商業街樓上！下雨天吃個早飯都要打傘過馬路，超級不方便。房間裏有一股味道，感覺就是陳舊不通風的味道，打開窗會有海腥味… 到酒店大概8:50，附近餐廳9點會官廚房的情況下，這個酒店前台騙我們説他們前台9:30要下班，所以讓我們先check in，導致我們最後啥都吃不到，衹能大半夜開好幾公里去買麥當勞 第二天早上找經理投訴，整體感覺經理就是偏袒着員工，在明知道昨天員工撒謊的情況下，就是説一下會教育的；能明顯感受到主要服務對象是白人，以及他們對中貴人亞裔態度的差異，整個酒店就我們一間中國客人；然後我們的爭執被經過的白人關注，酒店經理才答應讓員工給我們道歉（拍了一下最後個不負責任的經理名牌）

Absolutely loved our time at Harbour house, they helped with bed changes and service was wonderful, The breakfast was delicious with different options, the staff was friendly we enjoyed the pool and cocktails was 10/10 we can’t wait to return!

We stayed 2 nights at this hotel whilst on a road trip along the Garden Route We decided to upgrade our room for the 2 nights at a very small cost as it had a sea view and with binoculars we could watch whales in the bay - Southern Right Whales females calf’s and males The staff were very attentive and nothing was too much trouble There are no facilities to eat dinner but there are plenty of restaurants in Hermanus for all tastes and preferences Breakfast was cooked to order and was amazing - no need for lunch We worth considering staying if you are traveling the garden route

Stayed here for 2 nights in March. One of the only places we could find with a pool where the sun loungers also look out over the sea. Lovely hotel, staff all helpful. Welcome drink and afternoon tea are a nice touch. Some rooms are in a building just across the street - this is where we were and they were absolutely fine, but ask when booking if this is important to you. Our room was a good size, had separate bath and shower, and doors to a shared terrace where you could see a bit of the sea. If you can afford it I’d splash out on a sea view room with balcony in the main hotel. The only opportunity for improvement in my opinion is the cooked breakfasts. Breakfast was a good selection (continental and cooked to order), but the cooked was no where near the standard we came to expect whilst in South Africa - my omelette one morning tasted very strong of vinegar (I think they used mushrooms in brine) and I also tried eggs benedict, but the hollandaise was split and had then been sat under a heat lamp I think as a skin had formed. We stayed on a last min offer/deal and would def stay again if we can find a similar offer should we return to hermanus

A group of us arrived around 12h30 and even though one of our rooms was ready reception would not handover the keys until official check in time - 15h00. I checked my room around 13h00 and it was clean, but for the floor needing a wipe down. The hotel employee was sitting on the couch in the living room on her mobile phone and got quite a fright when I entered. She said her job was not to clean the floor and she would call the cleaner concerned. My room was then ready within an hour after that. My room was acceptable but not spotless nor at the standard one would expect for the price paid.breakfast the next morning was average at best with the staff being very inattentive except for the coffee barista who was excellent.