Residence Inn Richmond West End

Run at all cost. This is not up to Marriott standards at all. Where do I begin, do I start with horrible customer service, or the ants in the room. Better yet horrible lighting, or the fact that I got sick from staying in this horrible room. The iron board was broke. The light over the stove never worked, the lighting in the room was extremely bad. Cobwebs and ants all over the place with nats flying left and right. One closet door that was loose it could have fallen on you. They left a sponge that looked like it was used to clean the toilet for you to wash dishes. This room was so bad that I got sick and still sick from the smell, the aroma whatever it is I am literally sick. I have been coughing and sneezing for 2 days going on 3. I the ice machine in the freezer never worked. 8 cubs for 2 days wow that's a lot especially for a heat wave. I won't even begin with the horrible customer service I received while trying to check in. That should have been a sign then. I have nothing positive about my stay here. Even the parking is horrible.

This place is a dump!! BEWARE, it looks as if it was abandoned and then reopened. Ive never stayed at a Marriott that looks like this. Me and my family came down fir the race (Nascar) in Richmond. Marriott should be embarrassed to attach their name to this property. There were ants crawling everywhere, the sreps leading to our room were crumbling, if someone foot got stuck it would be bad. Their were cobwebs everywhere along with big spiders in them. Debris on top of the roof, this property has NOT been maintained in sometime, we did not want to atay but had no choice all hotels within the race were SOLD OUT. The manger Luke was very nice and tried to assist us the best way he could. It was his 3rd day on the job. RUN LUKE RUN. There was a stain on our comforter, ants crawling everywhere. A waterbug or roach ran in my cousin room, the ***** to their door was gone. The rooms would be very nice, they have full sise kitchens, but is in nees of a MAJOR UPDATE. Property has been seriously neglected. You couldnt sit outside, spiderwebs just everywhere. This should be a MOTEL 6 but think Ive stayed in better. BEWARE AND STAY AWAY.

The bathroom was dirty on my arrival. There were beard shavings in the sink, and the marble countertop had a smear of toothpaste. Bits of hair were also in the shower stall, and even a used towel was left hanging on a hook. In the nearby room where my friends stayed, the air conditioning was broken. I recommend that you AVOID THIS HOTEL.

Rooms not clean. Random salt n pepper packets in closet. Ants on bedside table and other areas. Comforter had stains. Filter for AC was filthy. Asked for it to be replaced at it flared up allergies not done. Only 1 towel in bathroom when we asked for more we had to go down to get. This is not up to Marriott standards. Whomever, is contracted for landscaping needs to be fired. They left debris and blowings all over the place. Save your money and book else where.

In general, Residence Inns are pretty nice, but this one was not. The room was dark and gloomy and the lighting was harsh. The whole place was shabby in appearance, but clean. The refrigerator worked but the shelves were wet as if there was some sort of leak. The toilet flusher did not work (I jury-rigged a fix with a coat hanger). On the plus side--the bed was comfortable and the shower worked. And the place was very quiet.

This is the absolute worst Residence Inn we've ever experienced and we've stayed in numerous ones all over the U. S. Talk about a dreary dump. We chose this location because it was near to the facility where I was to have surgery early the next morning. The carpet was dirty, furniture old and beat up, microwave was dirty, even the door to the unit was beat up with scratches and dents. The property looked completely neglected like no one ever worked on the grounds, skimpy as they were. Was a depressing place to stay in a crappy ugly location.

It was fine for a night but I likely won't stay here again. There are so many amazing hotel choices in RVA that this should be a close to last option. Below are my pros and cons: PROS - the room was bigger than an apartment I have once lived in. - it was fun imagining making meals in the little kitchen. Would be kind of fun to try to make a five-star meal using just the tools available in a Residence Inn kitchen. - I personally like the format of the hotel being set up like an apartment building. It's a nice change of pace from a traditional hotel. If I were traveling for a long time, I would appreciate this. Unfortunately this hotel needs a massive renovation. - room is super spacious, lots of storage. - I slept really well. This is a big deal because I could be in the best hotel in the world but if I can't sleep, that is not good. CONS - we had to change rooms because the door would not lock. At all. Pretty big security issue. I am glad this is a rare trip that I was not traveling solo. - The basketball court is noisy and the pool was murky. - As much as I love the shampoo/conditioner/soap in dispensers and saving the waste of all those little bottles, unfortunately there was no soap or conditioner. I had to wash both my hair and body with just the shampoo. - The air filter was absolutely disgusting. I thought Marriott had a 'clean air/we're looking after you policy'? The service closet should have been locked anyway and wasn't, that's how I saw the air filter. - the area between the bed and the nightstand was gross. All in all, it was fine for the night, but I would not be happy if I stayed for longer. I have absolutely stayed in worse places. This place needs a massive overhaul but there's some good here.

I have never set foot in a more disgusting environment in my life. Though we arrived late and were exhausted by our road trip we had to leave. The tab for one night was $475. The concrete steps leading up to our unit were crumbling broken, the handrail had chip paint and the entire complex reeked of neglect. The door lock did not work and we left. We are longtime Bonvoy Marriott members. The Mariette company will be hearing from us…

Nasty. if you like bug infested filthy floors then you will love this place. has a kitchen but non-working dishwasher. when asked was told to wash dishes by hand. vacuum cleaner was broken in pieces and nonfunctional. could see daylight around door and water and dirt came through when raining or groundskeeper used blower. stove top dirty. If English is your only language, then don't try to communicate. had to buy ant traps to get them under control. guest laundry didn't work and took money. the linen was as dirty as I've seen. go for days without having towels or linen. was put there by homeowners' insurance while house was being worked on. any motel would be cleaner than this. guest throw beer bottles in parking lot and curse other guest in the evening. may be more bearable if I didn't have my family staying there. management struggle to do their best but corporate is penny pinchers. I would expect more from a Marriott property. this is just sad. If you have a choice avoid this place at all costs. also, there is a mold issue with some rooms. not healthy.