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Bekræftede anmeldelser
Placering9.6
Faciliteter9.6
Service9.5
Renlighed9.6
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Anonym bruger
Superior-dobbeltværelse
Overnattede i jan. 2025
Par
17 anmeldelse
10.0/10
Enestående
Slået op den 19. feb. 2025
Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
Oversæt
Svar fra overnatningssted: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating.On the other hand please accept our sincere apology on behalf on my colleague. I am confident that his intentions have not been unpolite, inappropriate nor unfriendly. Your valuable feedback has been brought to his attention. It is very harsh statement to accuse any of our staff members for being racist which we definitely don't agree with. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Clara Chua Chen Chen
Premium-dobbeltværelse
Overnattede i feb. 2025
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 6. apr. 2025
Hotel is nice accept food not there nice for breakfast , location is super good
Oversæt
Svar fra overnatningssted: Dear Clara Chua Chen Chen,We are pleased to know that you found our hotel and its location to your liking. Your comments about the breakfast have been noted. We strive to offer a diverse and delicious array of culinary delights for our guests. Your feedback is crucial in helping us achieve this.We look forward to serving you again soon.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Gæstebruger
Superior-dobbeltværelse
Overnattede i nov. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 20. dec. 2024
I wish I could give 6 stars. 5 for the hotel which was the nicest in all of Helsinki. Central location in a beautiful building retrofitted for the hotel. Of course squeaky clean and modern tech galore. I see thoughtful small touches like fade-in/out lights, quality bedding, sound proofed windows etc at every corner. The extra star for working with me on an error I made during booking process without any fuss. Staff at front desk was very welcoming and professional as well. I really don’t have anything to even nit pick… I guess the standard room was not large by any standards but had high ceilings so it doesn’t feel cramped. And that’s it, can’t recommend more and believe the near 5 star rating by everyone.
Oversæt
Svar fra overnatningssted: Dear valued Ctrip guest,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and fantastic rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff is heart-warming. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Wantik
Deluxe-dobbeltværelse
Overnattede i feb. 2025
Rejs med venner
13 anmeldelse
10.0/10
Enestående
Slået op den 6. mar. 2025
Very good location just right opposite the central Helsinki train station . Remember to use the front door entrance as the back door is not open for access
The lounge staffs are nice and the room is new , the layout of some corner standard room might seems a bit tight with an odd space that placed the tv but the deluxe room is all good
Love the service provided by the bar lounge staff will definitely recommend this to everyone
Oversæt
Svar fra overnatningssted: Dear Wantik, It is delightful to hear that you found our location to be very convenient and our rooms to your liking. We strive to provide the best possible experience for our guests, so your positive remarks about our lounge staff and their service are greatly appreciated. We acknowledge your note about the layout of some of our standard rooms. Please rest assured that we continuously aim to maintain a high standard of comfort and functionality in all our accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa
TravelDak
Superior-dobbeltværelse
Overnattede i nov. 2024
Par
3 anmeldelse
10.0/10
Enestående
Slået op den 12. mar. 2025
Great Hotel! Excellent location, comfy room, wonderful staff, nice breakfast. Nothing bad that I can think of at all!
Oversæt
Svar fra overnatningssted: Dear TravelDak,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback which we are over the moon by. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about our staff and breakfast is touching. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Gæstebruger
Premium XL Double
Overnattede i jun. 2024
Rejs med venner
15 anmeldelse
9.5/10
Vidunderligt
Slået op den 20. jul. 2024
The staff is helpful to show around the rooms available. The room is very new and modern. The furniture are high quality. Breakfast has enough choices and taste good.
Oversæt
Svar fra overnatningssted: Dear Guest User,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate that you have taken your time to share your experiences. We are delighted to see and hear that you have been happy with your visit. Positive feedback is always inspiring and motivating.Once again, thank you so much for choosing us for your stay in Helsinki. We look forward to welcoming you back.With kind regards,Erkki KerttulaGuest Relations Manager
Anonym bruger
Superior-dobbeltværelse
Overnattede i apr. 2024
Familie
3 anmeldelse
10.0/10
Enestående
Slået op den 2. jun. 2024
The staff are very friendly. Everything is good. The only problem is that there are several steps in main entrance and there is no ramp that is clearly visible at the main entrance. Hence, it is difficult to carry luggage into the building.
Oversæt
Svar fra overnatningssted: Dear valued Ctrip guest,I thank you very much for your stay at NH Collection Helsinki and for taking your time to share your experiences. I am delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always motivating and encouraging. Especially your comment about staff is heart-warming. Please be kindly informed that a special ramp is currently being planned on the stairs and at the main door. Please accept our sincerest apologies for all inconvenience the lack of ramp may have caused you.Once again, thank you for your stay. We look forward to welcoming you back.With kindest regards,Erkki KerttulaGuest Relations Manager
Queck
Præsidentsuite
Overnattede i maj 2024
Rejs med venner
1 anmeldelse
10.0/10
Enestående
Slået op den 1. jul. 2024
Excellent services, location.
Highly recommended
Oversæt
Svar fra overnatningssted: Dear Queck,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your amazing review. We really appreciate that you have taken your time to share your experience and we are delighted to see and hear that your visit was a pleasant one and we have managed to meet your expectations. Positive feedback is always so motivating and inspiring. Especially your comment about the service is heart-warming. Once again, thank you so much for your stay.We look forward to seeing you again - a warm welcome back.With kind regards,Erkki KerttulaGuest Relations Manager
Svar fra overnatningssted: Dear Doryi,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring and encouraging. Especially your comment about our staff and service is heart-warming. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Svar fra overnatningssted: Dear Chun Man,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Svar fra overnatningssted: Dear guest,Thank you for your feedback and my apologies for not being able to respond in Chinese.We greatly appreciate you taking the time to give us a review and look forward to having you with us again soon.Kind regards,NeihanaGuest Relations
Anonym bruger
Superior-dobbeltværelse
Overnattede i dec. 2024
Par
10 anmeldelse
10.0/10
Enestående
Slået op den 3. feb. 2025
Alles bestens,, nettes Personal, gute und moderne Ausstattung, hervoragendes Frühstück mit viel Auswahl bis zum Schluss. Zimmer rubig und sehe sauber, zeitgemäss ausgestattet.
Oversæt
Svar fra overnatningssted: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff, breakfast and cleanliness is touching. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Gæstebruger
Superior-dobbeltværelse
Overnattede i okt. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 7. nov. 2024
とても清潔で高級感があり、満足できるホテルでした。
Oversæt
Svar fra overnatningssted: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Japanese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Svar fra overnatningssted: Dear H1234,Please accept my sincere apology for not being able to respond in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about breakfast and the ambiance is heart-warming. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back! With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Svar fra overnatningssted: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa