Gæstebruger
31. juli 2024
Helena has a hotel shortage, especially during the tourist months, which must be the only reason why this place is in business. The desk agent was polite but clearly overworked. I alerted him to our A/C unit, which wasn't working while it was 100+ degrees outside. He scarcely had time to look at it while getting slammed with a lot of other guests, and by the time there was a chance to change our room, my kids had already fallen asleep. The manager was belligerent when I asked him for a refund for that awful night, citing how it was "inconvenient" for him, (gee, and here I was thinking *we* were the ones inconvenienced by a night of extreme heat!), but begrudgingly granted the request. Finally, the conditions of the hotel are filthy; look no further than the stained chairs in the dining room that will make you think twice about sitting down.
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