Lilywhitecloud
17. juli 2024
Signs are everywhere! And be aware, they always don’t mean what they say. We stayed here with my family for 4 days. While we were there the WiFi never worked and neither did the phones. I was very disappointed with the state of the room and general cleanliness of the hotel. There is literally garbage everywhere. Our bathroom had what looked like black mold or mildew on the ceiling and the jets of the tub. The carpets were stained throughout the hotel and even in our room. There is a sign on the mirror to call for garbage to be taken out and for new towels however, the phone didn’t work to call the front desk so you have to make the trip. When you check in we were told about time for breakfast but you really are on your own figuring out anything else. No info about the pool opening, where to carry pets, or even where to get pool towels. Seems that there are no systems in place to help run things smoothly as the guest is constantly having to run to the service desk to ask for towels or to be able to dump trash. We are on vacation, I shouldn’t have to manage my room being cleaned! I feel that I was working for the hotel. The pool has rules as every pool should. One rule said that you needed to shower before the pool due to the river can cause things to grow in pool. But the said shower didn’t even work. While we were also there, there was a bunch of people (10-12) came into the pool area that were not staying at the hotel. They bypassed the key card we all had. When asked at the front desk was told that it was the owners relatives are having a pool party there. The family also brought cases of glass alcohol bottles into the pool area which glass is not allowed according to the rules. I don’t mind people having fun as owner perks but not at the expense of paying guests. I try to give places the benefit of the doubt but this experience had too much negative. I will come back to Helen, but due to this experience, I won’t stay here again. There is a certain level of standard that there should be. Especially having a name of Hampton and Hilton attached. However, the state of the hotel comes off as inconsistent and neglected.
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