Mercure Hefei South Station Luogang Central Park Hotel

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into Meituan. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered Meituan again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from Meituan. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

The hotel is new, nice and clean. Excellent choice for people able to speak and read Chinese. For foreigners it works but the staff does not speak English except one lady at the front desk.

1.房間很乾凈，還提供了可樂、蘇打水飲料，住起來也比較愜意 2.早餐很好吃，大家可以體驗一下，有雞翅蝦仁，其他菜品味道也不錯，真是驚喜。

這次訂房出了點小插曲，本來訂的是大床房，結果搞錯了。酒店很快就解決了問題，加了張床，服務態度真心不錯。房間挺大的，住着挺舒服。 最讓我滿意的是洗衣房服務，直接上門取送，啥都不用自己操心，這點特別方便。大堂的小茶點也做得挺好，味道不錯，等朋友或者休息的時候來一點，感覺挺好的。

設施：設施都比較新而且挺乾淨的，細節也比較到位 衞生：衞生不錯，每天打掃的阿姨也很棒 環境：環境挺好的，房間不錯，早餐也好吃 服務：服務蠻好，入住時的前台小姐姐還有退房時的小閆小姐姐都很好 總體來説體驗很不錯，下次去合肥還定這家

體驗感非常好！！！！前台小姐姐服務很好 點贊，房間很漂亮 床很舒服，早餐很豐盛 而且很新鮮 炸物都是現做的！餛燉湯裏面還有雞絲 細節滿滿，好好吃。讓人還想再住一次！