Residence Inn Hazleton

After making reservations to stay 5 days I ended up leaving after 2 and getting a receipt from the guy at the desk.hotel still billed my Amex card for the full 5 night stay. See billing receipts. Worst experience at any marriot property, hotel was very empty during my stay.

This hotel stay was perfection...in particular the staff and the condition of the hotel. After dismissing several other hotel options in the area that were closer to the event I was attending, I chose this hotel and I'm very happy I did. Keep up the good work everyone!!!

Love this clean and comfortable hotel in Hazle Township. It’s super quiet and has a nice gym. I got upgraded to a room with fireplace which was soooo nice. Very cozy to sit near while getting some work done. The bed was comfortable and nice shampoo conditioner and body wash in the shower. Overall a great stay. Will stay again…Love having the fridge too.

IF YOU ARE OF COLOR DONT COME HERE. This hotel looks nice but service is terrible. I had a hard time booking with the manager she made it very difficult for me to book . I Still Decided to stay with them because I only had 4 hours to rest. I was driving from far checked in at 6:40am and was checked out at 11:10am. A couple of days later, I noticed an unauthorized charge. I called the hotel. Christine answered and I expressed my concerns about the charge. She told me it was due to a smoking fee which in fact I don’t smoke. My room smelled not of smoke but of *********. She said where it came from was the bathroom. How can you be falsely accused of something you didn't do and be charged? Instead of resolving the issue, Christine hung up and never returned my call. I am still trying to get a response from management. They are very unprofessional. I was placed on the first floor right by front desk as if I needed to be watched. They judge people and blame them for things that aren't true. If you are of color do not come here. management treated me horribly I was super uncomfortable I just needed rest. I called back after the review the manager answers and tells me an alarm went off . Christine says the cleaning lady smelled *********. Manager laury lied and said a smoke detector went on which is lie because I would have been kicked out my room and obviously a smoke detector can’t detect no smoke :).

Probably one of the best Residence Inn's that I have ever stayed at. Check in was quick and easy. Staff was super friendly. There was even a sign welcoming all of the Elite members. This was the first time I have ever seen anything like that and I've stayed at a lot of hotels! I checked in at around 4pm and there were warm cookies and popcorn in the lobby. Hotel was exceptionally clean. Room was spacious, clean, and very comfortable.

We are currently in room 115 at the bugging was everything perfect but when we came back wasn’t clean most of the time I’m traveling I love to find a clean room plus fresh towels but didn’t happen here so I have to wait until tomorrow 🙁 kinda disappointing for a Marriot Hotel!