Hampton Inn & Suites Hazard

We had above excellent service. The ladies and gentleman at the front desk were so friendly and nice. The sheets on the bed were so clean and crisp that you could smell the freshness. Breakfast was also great. This will be our choice of stay when coming in for the holidays to visit family.

This is the only place in Hazard worth staying at. Always clean. Only complaint is that we booked a handicap room and they are always on the 2nd and 3rd floors??? Stop doing that people that designed this hotel. Handicap rooms should always be on the first floor!!

This looks like a decent Hampton when pulling in the parking lot and walking in the lobby. The desk agent was pleasant and helpful. But as soon as I got off the elevator on the third floor I was hit with a sewer smell. As I entered my room, it smelled stuffy and old. Not a fresh smell. Even though the temperature that week was in the upper 80s, the heat was on in the room. The water smelled so badly of sewer I was afraid to use it to brush my teeth. You’d think after I mentioned it, someone would offer me a free water bottle or offer to move my room. Maintenance came in and said there was nothing to do because the traps allow air and water through (?) So I was anxious to get housekeeping in, thinking the smell would be better. For my two days there housekeeping never came. Apparently they only come if you request and we were never told that when we checked in! Also even tho the room was on third floor, the small window was on the same height as the cars on the highway just outside. Please renovate these rooms and tear up the dirty carpet and secure the doors so they don’t slam every time someone closes them.

Great stay. From the moment we walked and Kendra Miller (front desk) met us with a nice smile and asked how she could help us, everything was great. We have 3 kids, so we needed 2 connecting rooms. Kendra got us set up and even got us a roll away bed, since 1 of the rooms only had 2 bed. Everything was clean, well kept, and the beds were comfortable. Would definitely recommend. Also, breakfast was good.

Becky at the front desk was so amazing! Patient and kind. She helped our large group get settled in despite a number of issues. Room was clean and accommodating and hotel was receiving some exterior work but the inside was fresh and welcoming

The general manager, Justin Combs, encouraged me to give this rating. My sister and I stayed at the Hampton in Hazard for several days during October and early November. The hotel was close to the hospital, and we hoped, because it was a Hilton, it would be nice. My sister, had booked several nights. During the last week, she was made to move her room 3 times-one time, in particular, to the exact same type of room. We just scratched our head. Each time, she checked out at 11, took her bag to her car in the parking lot, and rechecked in by 3PM. We didn't say anything at the time and despite these kind of mistakes (which would have never happened nor have they at any other Hilton I have been in or decent hotel for that matter) everyone had been very nice, decent breakfast, yes- the clocks were all wrong in every single of the many rooms we stayed in because we were constantly moved, the pillows were flat as pancakes, the towels scratchy and not sufficient, and the shampoo and soap bottles always empty, but no one had been rude. ( And if no one had been rude, I would have kept all of these true facts to myself. )So before I left, I went up to the front desk to be nice and let them know about the rooms-not wanting anything and assuming they had committed some unaware clueless and honest mistakes. The young woman was nice enough and got the very young "general manager." I approached him calmly and he continued to escalate things and be combative, explaining how it is completely normal to play musical rooms like that while in a hotel. It was honestly something I have never witnessed. We only wanted a, "I am so sorry; I didn't realize." He told me his name was "Justin Combs" and encouraged me to leave him a poor review. So until more training occurs, I would go to the Holiday Express down the street.