London Hayes; Heathrow (Hyde Park) hotel

It was near airport, just one stop by tube. It was just a walk of about 7/8 minutes and you are at the entrance of hotel.

總體設施還行。搞衞生得提前一天前台預約。

The toilet was blocked I was told they got contractors in emptying the pipes which was a lie. All night the toilet was making noises was blocked then the shower water wasn’t going down so the bath was filling up. When asked to see manager I was told no manager. At 11:00 they said I can change room which wasn’t any use as 1200 check out. Up till midnight I was keep having to go to reception to tell them the toilet isn’t working. Now it’s been almost 3 weeks I email to complain I’ve not had a reply. I’m a regular customer as I go there weekly.

Great location (10 minute or less walk to Hayes & Harlington rail station for Elizabeth Line to Paddington, Heathrow, or Reading). Very reasonable prices, especially if you bundle in the dinner and next-morning breakfast "meal deal." The food quality is excellent. HOWEVER, this Premier Inn is very obviously understaffed at present. One morning the "chef" didn't come to work so there was no hot breakfast. Excuse me, the hotel's hot breakfast relies on one cook? We learned that this was the second time within a week that there was no hot breakfast due to "chef" calling out. The self-service espresso/coffee machine in the restaurant was nonfunctional throughout our stay, although staff would make a coffee at the bar upon request. One day, there was no toilet paper in one of the toilet stalls in the restaurant's ladies', and throughout our stay there was no soap in the ladies' or gents. Obviously there is no staff person assigned to routinely clean the restrooms ("toilets") and replenish soap. We hope the cook had his own soap! Often there was only one server for the entire bar and dining room, both of which close by 9:30 p.m. As often as not, the front reception desk was unmanned, although there is a buzzer to call for assistance (if you can find it -- it's on the check-in kiosk furthest to the right). Emails to reception prior to our arrival went unanswered. All of the above issues are a failure of management to properly staff the hotel. The staff members are all very hardworking, professional, and friendly, especially Marius, who seems to work around the clock, serving us dinner one night and breakfast the next.

well where do i start must say rooms are good and location is excellent near train station but now for the bad bit the morning breakfast room staff are just un reviewable the chef thinks hes rocky the 2 young girls are mouthy useless people how did they get a job with that mentality anyway heres how it went we arrived for breakfast at 10:35am sat the children down then went to get there and ours cooked breakfast when we got to the food on display noticed there was no sausage or eggs but (rocky) the lanky chef says will be ready in few minutes so i went on to make a coffee and some juice for kids as i sat down i looked over and seen rocky the peanut putting the sausages in the tray i then got up to go get the breakfast sorted for us all has i got to the counter a worker and server jumped infront of me and grabbed hand full of sausages in a serviette and ran to a serving station and hide them away i looked back down at the sausage tray to be amazed there was 3 sausage left got my blood started to boil staff taking breakfast away from customers before they had eaten or closed the place absolutely ridiculous so my kids ended not eating due to being a wait for the sausage that we never got to cut a long story short this incident took place at 10:53am they should not be eating customers food i cant be bothered the amount ov rubbish excuses that rolled out ov there useless brains but if i was the manager ov that premier inn at hayes the whole staff working in the kitchen and serving part on sunday 6th oct should be sacked disgusting mouths shower of even night manager that night said there had been 3 complaints about the staff in there for breakfast absolute shame coz the hotel is nice and p.s the little blonde bar manager does s great job with the resources she has thats about it ....

During my stay at this hotel, I encountered numerous issues that greatly impacted my experience. Firstly, the staff at the reception were dismissive and impolite when I requested additional towels and an ironing board. Their lack of professionalism was evident as they seemed unable to communicate with customers respectfully. This behaviour was not limited to the reception, as the staff in the dining area also appeared indifferent towards the customers. The poor service extended to the restaurant, where I found the food to be overcooked, indicating a lack of attention to detail in the kitchen. Moreover, when I requested a change of sheets for my room, I was informed that this would not be possible for another 6 days, which was unacceptable. Additionally, the lighting in the room was faulty, adding to the overall discomfort of my stay. The combination of these issues made for a truly unpleasant experience at the Premier Inn, Hayes. I regret to say that I cannot in good conscience recommend this establishment to others.

well where do i start must say rooms are good and location is excellent near train station but now for the bad bit the morning breakfast room staff are just un reviewable the chef thinks hes rocky the 2 young girls are mouthy cockney useless people how did they get a job with that mentality anyway heres how it went we arrived for breakfast at 10:35am sat the children down then went to get there and ours cooked breakfast when we got to the food on display noticed there was no sausage or eggs but (rocky) the lanky skinny chef says will be ready in few minutes so i went on to make a coffee and some juice for kids as i sat down i looked over and seen rocky the muppet putting the sausages in the tray i then got up to go get the breakfast sorted for us all has i got to the counter a worker and server (indian lady) jumped infront of me and grabbed hand full of sausages in a serviette and ran to a serving station and hide them away i looked back down at the sausage tray to be amazed there was 3 sausage left got my blood started to boil staff taking breakfast away from customers before they had eaten or closed the place absolutely ridiculous so my kids ended not eating due to being a wait for the sausage that we never got to cut a long story short this incident took place at 10:53am they should not be eating customers food i cant be bothered the amount ov rubbish excuses that rolled out ov there useless brains but if i was the manager ov that premier inn at hayes the whole staff working in the kitchen and serving part on sunday 6th oct should be sacked disgusting mouths shower of even night manager that night said there had been 3 complaints about the staff in there for breakfast absolute shame coz the hotel is nice and p.s the little blonde bar manager does s great job with the resources she has thats about it ....

well where do i start must say rooms are good and location is excellent near train station but now for the bad bit the morning breakfast room staff are just un reviewable the chef thinks hes rocky the 2 young girls are gobby cockney useless ****** how did they get a job with that mentality anyway heres how it went we arrived for breakfast at 10:35am sat the children down then went to get there and ours cooked breakfast when we got to the food on display noticed there was no sausage or eggs but (rocky) the lanky skinny chef says will be ready in few minutes so i went on to make a coffee and some juice for kids as i sat down i looked over and seen rocky the muppet putting the sausages in the tray i then got up to go get the breakfast sorted for us all has i got to the counter a worker and server (indian lady) jumped infront of me and grabbed hand full of sausages in a serviette and ran to a serving station and hide them away i looked back down at the sausage tray to be amazed there was 3 sausage left got my blood started to boil staff taking breakfast away from customers before they had eaten or closed the place absolutely ridiculous so my kids ended not eating due to being a wait for the sausage that we never got to cut a long story short this incident took place at 10:53am they should not be eating customers food i cant be bothered the amount ov crap excuses that rolled out ov there useless brains but if i was the manager ov that premier inn at hayes the whole staff working in the kitchen and serving part on sunday 6th oct should be sacked disgusting gobs shower of crap even night manager that night said there had been 3 complaints about the staff in there for breakfast absolute shame coz the hotel is nice and p.s the little blonde bar manager does s great job with the resources she has thats about it ....

Sourabh great member of staff very helpful and kind all issues sorted with room and evening meals all questions answered very pleasant Rooms very clean and kept tidy throughout my staff I use this hotel a lot and intend to keep using great location for travel in and out of London staff deal with a lot of issues and need a pay increase to help them with all troubles with the changing of the hotels beefeater to time