Ibis London Heathrow Airport

Location, facilities, services all very good. Breakfast starts at 4:30am for people’s convenience, and lunch/dinner available all day. Very helpful staff, large comfortable public area for waiting. A little supermarket is available in the foyer for snacks & essentials. We also received a free late check out until 5pm just by signing up. Very good value for the money

Unfortunately we were unable to stay due to the recent fire at Heathrow Airport, so sadly had to cancel.

Overall, it's not a bad option for the price, especially if you're flying from Heathrow. The rooms are quite small, so don’t expect to have space to open your suitcases fully. However, there is a dedicated storage area for luggage in the room. One downside is that the rooms are quite dark. The hotel features a large open-plan lobby with a restaurant. While there are markers that seem to indicate the restaurant's boundaries, we had a disappointing experience with the hotel’s policy on outside food. We brought takeaway and sat outside the apparent restaurant area, only to be asked—rather rudely—by a staff member to leave, as no outside food is allowed anywhere in the downstairs area. This policy felt a bit odd, especially since the tables had no condiments, cutlery, or menus, and were far from what appeared to be the main restaurant section. To add to the confusion, we noticed at least two other tables with takeaway, one of which had even been provided with plates and cutlery by staff. Additionally, the staff couldn't locate our breakfast booking made through Trip, which caused further inconvenience. Overall, the hotel offers decent value for money and convenience, but the inconsistent policies and service could be improved.