Mercure London Heathrow Hotel

Located away from the main bus route from Heathrow bus station and the pavement is not suitable for luggage trolley. Poorly maintained hotel with room with cleanliness issues. Hairs found around bathroom sink. TV channels not working. Old soft bed.

I apprehensively booked this hotel as there are many negative reviews online in different platforms regarding the condition of the rooms and about the hotel being outdated. I had a very long layover and booked this hotel to get some rest. Most of the hotels near the airport are quite expensive and this one had a special deal. The hotel was supposed to be about 9 minutes from the airport, but it is further away. My room thankfully was okay and felt clean. Maybe not the newest hotel, but it was not bad overall. Unfortunately, nobody at the front desk answered my phone calls and I had to repeatedly go to the front desk to ask questions or get amenities, which was very inconvenient. The breakfast was okay, a typical English style breakfast. Although the tea had run out and for some reason was not restocked, I was just told there was no more. That was quite strange as English breakfast tea is a must in England. 😅

It's a nice 3 star hotel with train station just 20 mins walk from here if you wanna stay at somewhere that doesn't cost 200 for a night and still wanna go to centre to explore.

Great location nearby heathrow. Nice and clean place to stay

Very comfy, great breakfast!

Nice facility with very friendly and approachable staff. Will definitely stay there again incase.

Overall is good, just have maintenance issues only. For instance the radiator can’t switch off, air conditioning’s socket cover missing just use adhesive tape cover etc

Appearance, and I know you shouldn't judge a book by it's cover, but it looks a dump from the outside. Inside it has the air of a 1970s motorway service stop. If you arrive late there is no food and the bar closes early. We ended up with KFC from Uber eats in the foyer, not exactly the dream start to your vacation. I had requested a letter be dropped off for my collection. This was also a potentially big issue until we discovered (just before check out) that it was in the manager's in tray but he only does his mail once a fortnight. The room was well worn but comfortable enough. There are much better places to stay near the airport than this hotel. Won't bother again.

It was okay for what we paid. I ended up driving down to London to meet my partner and the car park was something wild like £16 a day and the car park was very tight, lots of pot holes, not gated so when you’re paying so much and it’s not protected it begs the question - why is it so expensive? I understand it’s London but I think this could’ve been better. The breakfast buffet was nice, the room was clean and we were upstairs so I think it was a little bigger than the other rooms. I think it’s a great stop over hotel, but we were travelling into London city centre each day which wasn’t super practical. We should’ve just booked closer into London. But overall, it was okay 🙂