Tryp Habana Libre

I have 30 years experience in Cuba and this is surely in the top ten of negative experiences. First it's an old hotel from the glorious times of Havana. They tried to renovate but without success. The lobby looks ok and the rooms as well on first sight. But the elevator is not working properly. You have to call reception to send you the elevator and they are not always reacting. 2 times I had to walk down from the 24th floor. Yes I am fat and it's probably good for me but I still have sour muscles and it's just horrible. If you want to use the elevator you need hotel staff and the elevator is stopping when and where on it's own will. Then the hotel has no warm water. I don't understand how in a country hot as Cuba they manage to provide only ice cold water in the room. Since three days I am staying here and cannot take a shower. Dont forget I paid 600 Euro for 4 nights. My safe is as well not working and since those three days they were not able to send someone to fix. Any chance of getting some reimbursement. Hahahaha not in Cuba. I know Cuba and you will always find some difficulty. But mostly the Cuban people make up for it with friendlyness and trying everything in there power to help. Here not. And what really made me super angry was the following. On top of the hotel is a discotheque which I wanted to visit with my wife. Since we are here with our 2 years old son we invited our niece of 13 years old to babysit. Guess what? Of course a super unfriendly and arrogant security guy forbid it. She was not supposed to sleep in the room. Only looking for the baby. But this rude person was very strict. With all the bad things going on in that hotel a little bit kulanz I expected. They offered me to book a second room for 300 dollars a night though. I was ready to explode. Like I said: Worst experience in Cuba and please avoid at any cost. They really destroyed my holiday and I am even member of Meliá rewards. I think I will drown my membership in the toilet 🚽.

I stayed at this Hotel few times, even I mentioned on arrival, receptionist was not engaged, out of 6 lifts only 2 are working, the room was not for selling, bathroom conditions was horrible, found hairs on the bed as well as all over in the room, minibar was not working, the view was amazing

Terrible experience , hotel is dirty, restroom dirty , th elevator area and carpet with large spot, and waiting for 15 min to take elevator services , the toilet is very short and not handle for toilet paper, the air vent is dirty and the shower have a mold. Terrible experience But the employee are great

The Havana libre, formerly known as the Havana Hilton. This is one of the best kept classic hotels in Havana. The rooms are neat and clean, the internet works very well for Havana. Location in Verado is perfect. You are across the street from the legendary ice cream parlor copelia Cine Yara a classic movie theater is also across the street. The hotel has a small shopping mall in the hotel where you can get essentials it also has a very well stocked liquor store and one of the best cigar stores in Havana operated by La Casa del Habano The state cigar company. The property is managed by Melia, a Spanish hotel company. The staff by and large speaks English, and are very helpful I have stayed at other properties in Havana, but the combination of location cleanliness and the friendliness of staff makes the Havana libre my choice in Havana

Dated hotel, in need of refurbishment works, I do not consider it a 4 star hotel, given the state and services, it is a 3 star. The breakfast is poor, few options and the pastries and bread very dry. Juices are not natural and there is no orange juice, just as coffee is not espresso. Dated rooms, although our family member was in the room next to ours and was slightly more modern. Bathroom looks so old and dirty. Do not drink tap water, the hotel (4 stars!!) only gives 1 bottle of water on the first day, the following ones have to be paid... I found it bizarre, even more so that we are in a country that should not drink tap water. Super dirty elevators, corridors with sloppiness in maintenance. Electricity outlets in the rooms are not westernized, they are all 110 V, if you don't bring an adapter it is not possible to charge anything. Friendly reception staff and helped in arranging a transformer so we could have our appliances charged. From the doorman to the breakfast room staff there will be a lot of approach to exchange money, it bothers to have this conversation constantly. Many restaurants accept dollars and euros, but it's good to have a few pesos for some need, because not everyone exchanges at the best rate. The Hotel has a Coffee Shop Restaurant outside, we had lunch there on January 5th and I paid in pesos, at night the first question of the waiter was not what I wanted to eat, but if I had a card to pay the bill... I told him that I had pesos and in extreme arrogance he told me that it was not possible to pay in cash, not even after saying that at lunch he had made payment that way... Imagine how they treat the tourists! Of course, the employees' business is to make low exchange rates and earn from these transactions. This shows well the schemes inside the hotels, in the morning it's one thing and at night another... and no one from the Hotel Management wants to know that this happens! The internet in the hotel is slow or almost nil, I advise you to buy a local card with 10G in Havana and it costs €25. We bought it in an official store, you need a passport and debit or credit card. In short, this hotel does not leave any nostalgia and I will not return for sure!!

I was here for a weekend ,but this hotel necessarily needs to close and repair more than anything.The lack of air condition in common areas like lobby,hallways, restaurants and club makes the stay very uncomfortable.The room was ok because the aircondition there was the only thing good.Beds medium quality and two instead og a king I asked for.No water bottle not even as a welcoming courtesy so if you are like me arriving late from airport better bring you water from your country because everything is closed .There is a tv in the room that cannot be seen because is damaged so concentrate in the city view.The restaurant menu not good and expensive and the elevator is a challenge to take and imagine in floor 23 you need it.Breakfast was good and the best service given by the old waiters so professional I think it was the only impressive thing in this hotel.The pool full of nationals that pay to be in ad consume but they yell at all time or you cannot get in because they are by pool stairs kissing and hugging very disgusting performances in a place like this.No body cares about turists and pool beds are really dirty too.I decided to go to the club on Saturday for some music and almost didnt let me in because it was reserved for young suppossedly university students after I had to get two stairs to go floor 25th due to elevator not coming for 40 minutes.If you want to get a nightmare stay in Havana so here is the place.