Hatfield

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This is not a good example of the chain. Rooms are decidedly dated (compact fluorescent lighting, sole power socket on the opposite side of the room to the bed) and a distinctly drab restaurant (mainly closed off from use, clearly a former Beefeater that now features ceilings with leak stains, a big screen television that is clearly a lash-up installation and a toaster that doesn’t). Full credit to the staff, but they are definitely having their toolbox robbed of tools by management. The location doesn’t help the drabness, being sandwiched between the A1(M) and the local fire station. There’s nothing else of use nearby. Until things improve, the Welwyn Garden City branch is the much better place to stay.

The room has air conditioning and is clean. Free car parking is very nice touch. Restaurant provided good convenience and good food, the breakfast was delicious and kept me full. All the staff are polite and welcoming to me. I would stay here again!

Third time I’ve used this Premier Inn as I find it an ideal base for trips into London. I usually stay here then travel to Stanmore Tube Station for travel into central London. This avoids the higher accommodation costs in the capital plus the hassle, and charges of driving in the capital. Why have I given the review 3 out of 5. Well, read on. 1. The hotel is in desperate need of refurbishment. The public areas especially the bar and dining area are looking tired. I noticed half of the conservatory/ dining area is closed off to the public. What are they hiding? 2. The bedrooms are falling below the standard I’m used to in a Premier Inn. Although clean, the furniture is starting to look tired. Bedside tables had damage to the edging, and also the cupboard/ hanging area. 3, The bedroom net curtains look worn and dated, along with the curtains. 4. The bathroom is in need of updating. The bath had the appearance of age, the taps were also in poor condition. 5. The exterior/ garden areas looked dirty, old hanging baskets with dead plants from previous years adding to the feeling of tiredness to the building. 6. The bar is lacking atmosphere, very quiet during my visit unlike the last time I was here. Probably a reflection of the points I mention above. 7. A doorstop is required in the passage. I stayed in room 9. Several times, the door slammed against the wall when people opened it. It also banged when closing. Annoying if you’re trying to get to sleep. On a positive note, the bed was clean and comfortable. The towels were crisp and in good condition but the main thing keeping this hotel going is the staff. A great friendly bunch who always had time for a chat accompanied by a smile. Time to get your fingers out Premier Inn Management and get this hotel spruced up to its former glory. Would I stay here again, yes if they get the maintenance sorted and the above issues resolved, no if it’s allowed to slide into disrepair. There’s loads of other hotels out there so get your act together. On a positive note, the bed was clean and comfortable, the air conditioning worked fine, the towels were crisp and clean.

I believe this could be the first Premier Inn ever open and long since forgotten about having the style of an 80s Travelodge. Rooms are dated although air con works fine so can have the room at a comfortable temperature without needing to open the room with the busy road at the front of the hotel and the room is perfectly clean. The bed is also fine being the standard Premier Inn one. Main corridors smell very strongly like they have been sponsored by Lynx Africa for some strange reason. Outside of hotel and pub/restaurant is scruffy with the pub having been one of the ones closed down by Whitbread but still open to hotel guests only before it gets knocked down to be replaced by an additional Premier Inn building to replace it. Given the reviews on here about the pub thought best steer clear for dinner but breakfast in the morning was standard Premier Inn offer. Would stay again if needed to although would choose other Premier Inns in the area ahead of this one.

Terrible avoid booking here We thought it loked tired when we arrived we were right! very tired and not a great welcome. Rooms are clean but very basic, not on a par with Premier inns usual standard They even have Rats around the car park to say good bye in the morning.