The Regency Hotel Hatyai billeder

Review of The Regency Hatyai They retain our passport for the duration of our stay. Is this even legal ? The swimming pool and gym were closed (and according to the staff, it has been for a quite a while) - why was this not updated on the app? The first day we arrived, there was an electricity inspection ? And aircon was not supposed to work but when we got to the room, it was running but very extremely loudly for the duration of the stay. The condition of the room was beyond words to describe and I can only provide some pics to show how bad it is. Can this hotel even be opened for business ? When I asked for a spare bottle of drinking water, I was told its 20 baht - and its for a 500 ml. A shop outside sells the 1.5 litre for that price ! The adjoining wing is supposed to be better but the ac is equally loud - though the height of this wing perhaps give the impression its nicer - the finer details show they are only slightly better. It’s listed as 4 star on Trip.com but honestly it’s not even a 2 star. I know I sound harsh but it’s way off the mark as a tourist hotel. On the first morning, we went to the cafe (to check out the breakfast - a staff told us it would be served from 8am) - guess what? We were told its not ready and should be only from 9pm - which hotel with so many rooms serve breakfast at 9am?!?

I booked for 3d2n at Regency Hotel. The room looks good.. bed was comfy. Unfortunately they are unable to provide you extra pillow. The customer service need to be improve. I have requested and paid for an extra bed, seemlike they no record shown that it was paid during check out. Luckily i have my receipt payment. 😮💨

Location is very good. Easy to go anywhere. No iron. Staff ok.

Harga sangat berbaloi .. old room .. good service .. near Lee Garden

I'm a regular visitor to Hatyai & first time staying in Regency Hotel. This is the worst experience I ever had. My room type reservation landed me in the old wing. I'm not saying the newer wing is better. The room is run down & old. No proper amenities, just towel, body soap & shampoo. Basic necessities is completely lacking like hair dryer. It smells & the housekeeping staffs treat this place like their home, shouting over to each other along the corridor which you can hear from inside of your room. THEY EVEN ATE MY FRUITS WHICH I LEFT IT IN THE ROOM WHEN I'M OUT SHOPPING. THIS HAPPEN DURING DAILY ROOM CLEANING SERVICE. Front desk customer service attitude is bad! Real bad! I will never ever come back to this hotel again! 😡

The location is good but the hotel room is dirty, got a lot of women hair on the floor and dust everywhere.

Really upset when my booking had been transferred to agoda.com and their simply change my room type from Grand Deluxe to Deluxe Room. But a fast response from trip.com when i raised up this issue to them and their pay back to me the difference of the room price

Nice stay, will surely come back

Bad stay Ask for extra pillow don’t have Ask for extra key card 1 room only 1 card Did not clean the room till I ask for it Wifi very bad