Anonym bruger
21. oktober 2024
I'm a regular visitor to Hatyai & first time staying in Regency Hotel. This is the worst experience I ever had. My room type reservation landed me in the old wing. I'm not saying the newer wing is better. The room is run down & old. No proper amenities, just towel, body soap & shampoo. Basic necessities is completely lacking like hair dryer. It smells & the housekeeping staffs treat this place like their home, shouting over to each other along the corridor which you can hear from inside of your room. THEY EVEN ATE MY FRUITS WHICH I LEFT IT IN THE ROOM WHEN I'M OUT SHOPPING. THIS HAPPEN DURING DAILY ROOM CLEANING SERVICE. Front desk customer service attitude is bad! Real bad!
I will never ever come back to this hotel again! 😡
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